Nina Brown
Haslet,TX
Summary
Resilient and focused public health professional with recent degree in Public Health. Successful at working with DFW community leaders and outreaching into communities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Ojos Locos Sports Cantina
2022.12 - Current
- Responded to customer service inquiries, both in-person and by telephone.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Maintained high level of customer service through friendly and polite demeanor.
- Trained new team members on company procedures, customer service and issue resolution.
Internship Student
Texas Health Resources-Arlington
2023.08 - 2023.12
- Conducted Qualitative Surveys for different Health issues across DFW for a $5 million project
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Supported company goals by actively participating in brainstorming sessions and providing valuable insights.
Receptionist
Go Power Sports
2021.05 - 2023.08
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Education
Bachelor of Science - Public Health
University of North Texas
Denton, TX12.2023
Skills
- Customer Service Management
- Proficient in Microsoft excel
- Proficient in Microsoft Word
- Proficient in Microsoft Powerpoint
- Proficient in Microsoft Teams
- Teamwork
- Communication
Certification
- Basic Life Support certified (BLS), American Heart Association
Timeline
Internship Student
Texas Health Resources-Arlington
2023.08 - 2023.12
Customer Service
Ojos Locos Sports Cantina
2022.12 - Current
Receptionist
Go Power Sports
2021.05 - 2023.08
Bachelor of Science - Public Health
University of North Texas
- Basic Life Support certified (BLS), American Heart Association
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