Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nina Browne

Tallahassee,FL

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction at BabyScene Pregnancy Care Center/Outback Steakhouse and adept at multitasking across various customer service roles. Excelled in front of house organization and guest relations, significantly improving client experiences. Skilled in both telephone reception and fostering positive interactions, demonstrating a high-energy attitude and a commitment to excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host

Outback Steakhouse
Tampa, Florida
07.2023 - 08.2024
  • Monitored dining area to assess server capacity and estimate wait times.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Client Relations Specialist

BabyScene Pregnancy Care Center
Tampa, Florida
05.2023 - Current
  • Resolved customer complaints in a timely manner and ensured satisfactory outcomes.
  • Greeted customers promptly and responded to questions.
  • Assisted in the unloading and stocking of inventory items as needed.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Math Tutor

Various Families
Tampa, FL
09.2021 - Current
  • Monitored students' math skills using progress assessment tools.
  • Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
  • Addressed specific student needs through parent and teacher coordination.
  • Identified areas where students need additional instruction or practice.

Education

High School Diploma -

Robinson High School
Tampa, FL
05-2024

Some College (No Degree) - Commercial Entrepreneurship

Florida State University
Tallahassee, FL

Skills

  • Front of house organization
  • Telephone reception
  • Menu management
  • Reservations management
  • Multitasking proficiency
  • Guest relations
  • High-energy attitude
  • Money handling

Accomplishments

  • International Baccalaureate Diploma

Certification

  • Microsoft Excel Associate

Timeline

Host

Outback Steakhouse
07.2023 - 08.2024

Client Relations Specialist

BabyScene Pregnancy Care Center
05.2023 - Current

Math Tutor

Various Families
09.2021 - Current

High School Diploma -

Robinson High School

Some College (No Degree) - Commercial Entrepreneurship

Florida State University

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Nina Browne