Nina Camacho
Mulberry,FL
Summary
Driven professional with extensive experience at The Home Depot Inc, excelling in customer service and support. Demonstrated ability to resolve issues, enhancing customer satisfaction significantly. Skilled in critical thinking and communication, adept at multitasking and teamwork. Achieved positive feedback through exceptional problem resolution and attention to detail. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
The Home Depot Inc
03.2022 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Retail Sales Associate Cashier
The Home Depot Inc
03.2022 - 08.2024
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Education
Associate of Arts - Pre-Medicine
Hillsborough Community College
Tampa, FL07.2025
High School Diploma -
Florida Virtual School Full Time
Orlando, FL12.2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Presentations and public speaking
- Excellent Communication
- Time Management
- Organizational Skills
- Critical Thinking
- Attention to Detail
- Multitasking Abilities
Timeline
Customer Service Associate
The Home Depot Inc
03.2022 - 08.2024
Retail Sales Associate Cashier
The Home Depot Inc
03.2022 - 08.2024
Associate of Arts - Pre-Medicine
Hillsborough Community College
High School Diploma -
Florida Virtual School Full Time
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