Nina Craft
Tacoma,Washington
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
Work History
Store Manager
Dollar Tree Stores
08.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
Store Manager
Goodwill Olympic Rainer Region
03.2007 - 07.2021
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Education
Fashion Nerchandising - Retail Management
Fort Steilacoom Community College
Lakewood, WA05.1978
Skills
- Store Merchandising
- Recruiting and Hiring
- Focus and Follow-Through
- Supplier Monitoring
- Financial Forecasting
- Pricing Strategies
- Sales Activities
- Payroll Management
- Management Team-Building
- Time Management
- Employee Training
- ADP Workforce Now
- Leadership
- Multitasking and Organization
- Inventory Management
- Customer Service
Timeline
Store Manager
Dollar Tree Stores
08.2021 - Current
Store Manager
Goodwill Olympic Rainer Region
03.2007 - 07.2021
Fashion Nerchandising - Retail Management
Fort Steilacoom Community College
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