Nina Hanks
Sacramento,CA
Summary
Accomplished Customer Relations Manager at Maersk, adept in CRM software proficiency and fostering strong work ethic. Spearheaded initiatives that significantly enhanced client loyalty and team performance, notably through quality assurance and effective workload management. Achieved remarkable growth by aligning regional efforts with corporate goals at Uhaul, demonstrating exceptional leadership and communication skills.
Overview
13
13
years of professional experience
Work History
Customer Relations Manager
Maersk
09.2021 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
Regional Manager
Uhaul
04.2011 - 08.2021
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Education
High School Diploma -
Foothill High School
Sacramento, CA06.2011
Skills
- Strong Work Ethic
- Quality Assurance
- Workload Management
- CRM software proficiency
Timeline
Customer Relations Manager
Maersk
09.2021 - Current
Regional Manager
Uhaul
04.2011 - 08.2021
High School Diploma -
Foothill High School
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