Nina iannuzzi
Franklin,MA
Summary
Developed strong organizational and communication skills in collaborative and fast-paced environments. Proven ability to manage multiple tasks, meet deadlines, contribute to team objectives, and manage staff. Seeking to transition into a new field, utilizing transferrable skills to drive success in diverse professional settings.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Ichigo Ichie
04.2023 - Current
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Intern
Haymakers For Hope
04.2024 - 06.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the entertainment and non-profit industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Generated reports detailing findings and recommendations.
Education
No Degree - Business Management
University of Massachusetts Amherst
Amherst, MA05-2028
Skills
- Customer service
- Monitoring performance
- Public speaking
- Project management
- Conflict resolution
- Scheduling
- Payment processing
- Teamwork and collaboration
- Fast learner
- Multitasking and organization
Languages
Spanish
Professional Working
Timeline
Intern
Haymakers For Hope
04.2024 - 06.2024
Restaurant Hostess
Ichigo Ichie
04.2023 - Current
No Degree - Business Management
University of Massachusetts Amherst
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