NINA MALDARI
Napa,CA
Summary
Hospitality professional with proven expertise in guest services and team collaboration. Recognized for maintaining high service standards and fostering a welcoming atmosphere. Demonstrates strong problem-solving abilities and adaptability, ensuring guest satisfaction and operational efficiency. Senior Catering Sales Manager with a focus on strategic planning, client relationship management, and successful event execution.
Overview
6
6
years of professional experience
Work History
Property/ Senior Catering Sales Manager
Carneros Resort and Spa
Napa, CA
07.2024 - Current
- Negotiated and closed high-value contracts, including corporate accounts, weddings, and conferences, securing $500,000+ in annual revenue.
- Cultivated and maintained relationships with corporate clients, event planners, and travel agents, driving an increase in Group Sales bookings.
- Organized and hosted VIP sales events and client experiences, elevating the resort’s reputation and generating new leads from exclusive clientele.
- Cultivated relationships with existing clients to ensure repeat business.
- Created detailed reports outlining event success metrics such as number of attendees, total revenue generated.
- Prepared invoices for payment processing following completion of an event or series of events.
- Maintained accurate records of all event details including budgeted costs, actual costs and payments received.
- Monitored competitor activities in order to stay ahead of industry trends.
- Coordinated logistics for large-scale events and private gatherings.
- Managed client relationships to ensure exceptional service delivery.
Guest Relations Manager
Carneros Resort and Spa
Napa, CA
10.2021 - 07.2024
- Managed all VIP client’s (celebrity, professional athletes and sports teams, government) stays from the time of booking to check out.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Coordinated room upgrades or complimentary amenities when appropriate to exceed guest expectations without compromising revenue goals.
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Coached and developed associates to improve soft skills and recovery techniques.
- Liaised closely with sales teams to develop strategies that targeted specific market segments resulting in increased guest bookings.
- Consistently exceeded quarterly sales goals.
Wine Club Assistant Manager
Treasury Wine Estates
Napa, CA
05.2021 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Audited all club sign ups daily.
- Conducted tastings and hosted events for all club members.
Hospitality Sales Associate
Treasury Wine Estates
Napa, CA
06.2019 - 05.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotions and offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Executive Education Certification - Marketing
Northwestern University
Evanston, IL04.2020
Bachelor of Arts - Italian Studies
University of Arizona
Tucson, AZ05.2019
Skills
- Client relationship management
- Exceptional communication
- Superior organizational skills
- Staff Training and Development
- Sales and Upselling
- Problem solving
- Revenue maximization
- Creativity and innovation
Timeline
Property/ Senior Catering Sales Manager
Carneros Resort and Spa
07.2024 - Current
Guest Relations Manager
Carneros Resort and Spa
10.2021 - 07.2024
Wine Club Assistant Manager
Treasury Wine Estates
05.2021 - 10.2021
Hospitality Sales Associate
Treasury Wine Estates
06.2019 - 05.2021
Executive Education Certification - Marketing
Northwestern University
Bachelor of Arts - Italian Studies
University of Arizona