Nina McCarver
Marysville,WA
Summary
Collaborative Lead Sales Associate offers expertise in sales management and customer service. In-depth knowledge of inventory procedures and sales principles. Organized and goal-oriented team player with twenty-one years of extensive experience coordinating sales teams and supporting upper management.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate
Ziply Fiber
Everett, WA
06.2020 - Current
- Provided assistance to customers with inquiries, requests and complaints.
- Worked closely with management team to ensure proper execution of daily operations.
- Identified potential problems quickly and communicated them effectively to appropriate personnel.
- Performed other duties as assigned by supervisor or manager.
- Analyzed customer requirements to determine appropriate telecommunication systems solutions.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Education
Some College (No Degree) - Law Enforcement
Shoreline Community College
Seattle, WASkills
- Relationship Building
- Shift Scheduling
- Sales strategy
- Lead Generation
- Staff Supervision
- Customer Service
- Sales strategy development
- Meeting and exceeding sales goals
- Mentoring and training
- MS Office Applications
- Customer care
- Team Leadership
- Positive Customer Experience
- Teamwork and Collaboration
- Sales Training
- Cold-calling
- Retail Store Operations
- Strategic sales
- Goal-Oriented
- Pipeline Management
- Product Recommendations
- Sales initiatives
- Customer Needs Assessment
References
References available upon request.
Timeline
Lead Sales Associate
Ziply Fiber
06.2020 - Current
Some College (No Degree) - Law Enforcement
Shoreline Community College
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