Nina Miriani
Shelby Twp,Michigan
Summary
Achieved exceptional customer satisfaction and sales growth at Bar Verona through multitasking and upselling. Cultivated strong relationships and resolved issues swiftly, demonstrating a robust work ethic and superior guest engagement skills. Proficient in POS operations and cash handling, my focus on results and team collaboration has consistently enhanced dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Bar Verona
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Filippas Wine Barrel
06.2021 - 08.2022
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Pizza Maker
Sam's Sorrento Pizza
06.2019 - 06.2021
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
Education
Bachelor of Science - Business Administration
Macomb Community College
Warren, MI06.2025
High School Diploma -
Dewight D. Eisenhower High School
Shelby, MI06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Sales Techniques
Timeline
Server
Bar Verona
08.2022 - Current
Server
Filippas Wine Barrel
06.2021 - 08.2022
Pizza Maker
Sam's Sorrento Pizza
06.2019 - 06.2021
Bachelor of Science - Business Administration
Macomb Community College
High School Diploma -
Dewight D. Eisenhower High School
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