Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nina Mork

Lanham,MD

Summary

Highly motivated Sales associate with 4+ years in customer service and sales experience seeking employment in a professional environment that will allow room for growth and maximize experience in the existing chosen position. In previous roles maintained customer retention rate 45% above company average and received 99% positive customer survey results. Eager to grow customer loyalty and maintain the highest level of customer service.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

The Home Depot
Bowie, MD
05.2019 - Current
  • Apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.
  • Answer approximately 150+ incoming calls daily utilizing courteous and professional manner to collect information and identify customer needs.
  • Meet and exceeds daily productivity goals, including high call volume and appointment setting and consistently earned top satisfaction scores.
  • Managed, maintained and oversees up keep of account data for over 250+ clients.
  • Oversee strategy and workflow for team of 15, leveraging consistent approach to relationship building, recognition and communication to generate continuously improving performance.

Barista

Starbucks
New Carrollton, MD
12.2015 - 12.2019
  • Memorized over 50+ menu items and created custom drinks for 75 to 250+ customers per shift.
  • Happily fulfilled customer orders including hot and cold drinks, seasonal offerings and over 45 food items.
  • Provided world class service all while reaming calm during high volume hours.
  • Meticulously managed cashflow operations totaling $2,000-15,000 per shift.
  • Maintained, cleaned, and organized bar area by constantly wiping down surfaces loading and unloading and replenishing fresh ingredients.
  • Warmly welcomed guests with a smile ensuring they were promptly served.

Education

High School Diploma -

Charles Herbert Flowers High School
Springdale, MD
05.2015

Skills

  • Account management
  • Attention to detail
  • Customer retention
  • Customer support
  • Leadership
  • Merchandising
  • Multitasking
  • Problem-solving
  • Teamwork
  • Time management

Timeline

Customer Service Associate

The Home Depot
05.2019 - Current

Barista

Starbucks
12.2015 - 12.2019

High School Diploma -

Charles Herbert Flowers High School
Nina Mork