NINA PEREZ

midland,tx

Summary

Personable and resolute Customer Service Specialist with extensive experience in the finance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Experienced in utilizing CRM software and Salesforce Analysis.

Overview

years of professional experience

Work History

Customer Service Representative

GetInsured

Midland, TX

05.2023 - Current

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.

Data Entry Clerk

Amazon

Houston, TX

11.2022 - 05.2023

Ensured compliance with all relevant rules and regulations governing data entry activities.
Utilized specialized software applications related to the job role.
Collaborated with other departments to resolve issues regarding incorrect data entries.

Customer Experience Specialist

Best Buy

Spring

12.2017 - 10.2022

Cross trained in multiple departments to know all company needs and train new employees
Analyzed and updated all necessary changes to Salesforce software
Processed customer service requests via phone support and email support
Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
Noted customer correspondence in CRM to track requests, problems, and solutions
Accurately diagnosed customer needs and proactively educated them about the features and benefits of company products and services
Guided customers through troubleshooting, navigating the company website/mobile app or using digital tools
Audited internal data and processes to identify and manage initiatives, improving business performance
Recommended metrics and models based on observed trends
Worked with internal teams to understand business needs and changing strategies.

Education

High School Diploma -

Earl Warren High

01-2017

Skills

Efficient and Detail-oriented
Understanding Customer Needs
Creative Problem Solving
Order and Refund Processing

Data Entry
CRM Software
Microsoft Office
Time management

Timeline