Nina Ross
Denver,CO
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Marriot Hotel
Denver, CO
01.2022 - 06.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Inputted guest information into computer system accurately and securely.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Computed bills, collected payments and made change for guests.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Input and confirmed reservations for guests.
- Resolved customer complaints promptly and courteously.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Salon Assistant
Taranaki District Health Board
Denver, CO
07.2018 - 12.2019
- Managed and updated shampooing, retail corner and hairdresser supply inventories to meet project demands.
- Maintained cleanliness of salon by sweeping floors, wiping down surfaces, and organizing supplies.
- Displayed excellent organizational skills when stocking shelves with retail products and merchandise.
- Transported trash bags to designated disposal areas.
- Stocked towels, paper goods and other supplies in the salon area.
- Sanitized shampoo bowls after each use with approved cleaning products.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05-2023
Skills
- Problem-Solving Skills
- Social Media Management
- Goal Setting
- Schedule Management
- Relationship Building
- Teamwork and Collaboration
Timeline
Front Desk Agent
Marriot Hotel
01.2022 - 06.2022
Salon Assistant
Taranaki District Health Board
07.2018 - 12.2019
High School Diploma -
Cherry Creek High School
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