Nina Shulzhenko
New York
Summary
Finance student at Pace University with strong analytical and customer-facing experience. Skilled in financial analysis, problem solving, and relationship management through roles in hospitality and sales environments. Seeking a finance internship to apply quantitative and business skills in a professional financial setting.
Overview
6
6
years of professional experience
Work History
Hostess
Trattoria Bianca
New York
08.2025 - Current
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Managed payments made by guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted customers, answered questions, and recommended specials to increase profits.
Hostess
Cove Castle
Greenwood Lake
05.2023 - Current
- Greeted and seated guests promptly in a welcoming manner.
- Managed reservation system to optimize seating arrangements efficiently.
- Assisted guests with menu inquiries and special requests effectively.
- Handled guest complaints with professionalism and empathy.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Worked large events including weddings, bachelorette parties, baby showers, birthdays, sweet sixteens, etc.
Manager
Jersey Paddle Boards
Greenwood Lake
05.2021 - Current
- Processed customer payments and ensured accurate transactions for services and rentals.
- Instructed guests on proper use of paddle boards and kayaks, emphasizing safety and technique.
- Monitored and maintained inventory to support smooth daily operations.
- Trained and onboarded new employees, providing guidance on company policies and customer service.
- Assisted with managing company social media accounts, creating engaging posts to promote services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Car Dealership Sales Assistant
Ultimate Motors LLC
Port Monmouth
01.2020 - 11.2024
- Assisted customers with product selection and inquiries.
- Assisted with tracking sales transactions and payment processing for vehicle purchases and rentals.
- Assisted sales team by greeting customers, answering questions, and guiding them through the car selection process.
- Ordered needed car parts for the company.
- Supported test drive scheduling and explained vehicle features to potential buyers.
- Provided follow-up communication with prospective buyers to encourage sales.
Waitress
Panino Rustico
Brooklyn
09.2022 - 05.2023
- Provided excellent customer service in fast-paced dining environment.
- Handled cash and card transactions, processed payments, and balanced receipts with precision.
- Resolved customer concerns quickly and professionally, maintaining a positive dining experience.
- Collaborated with team members and kitchen staff to ensure timely and accurate food delivery.
Education
Bachelor of Business Administration in Finance - Finance
Pace University
New York, NY05-2028
High School Diploma -
Fontbonne Hall Academy
Brooklyn, NY05-2024
Skills
- Customer service
- Inventory management
- Multitasking
- Relationship building
- Payment processing
- Team collaboration
- Hospitality service expertise
- Problem-solving
- Collaboration
- Good Telephone Etiquette
- Data Analysis
- PowerPoint
- Payment Processing Systems
- Microsoft Excel
- Data Analysis
Affiliations
Poetry
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Hostess
Trattoria Bianca
08.2025 - Current
Hostess
Cove Castle
05.2023 - Current
Waitress
Panino Rustico
09.2022 - 05.2023
Manager
Jersey Paddle Boards
05.2021 - Current
Car Dealership Sales Assistant
Ultimate Motors LLC
01.2020 - 11.2024
Bachelor of Business Administration in Finance - Finance
Pace University
High School Diploma -
Fontbonne Hall Academy