NINA TRAORE
SILVER SPRING,US
Summary
Customer Operations Specialist with 3+ years of experience in enhancing customer satisfaction through effective problem-solving and CRM software utilization. Demonstrates strong organizational and communication skills, contributing to improved service processes and team success. Committed to fostering a supportive environment and continuously refining service strategies for optimal customer experiences.
Overview
4
4
years of professional experience
Work History
ADMINISTRATIVE CUSTOMER REPRESENTATIVE
Ahold Delhaize
Hyattsville, MD
01.2023 - Current
- Managed 50+ daily customer cases using CRM systems, maintaining high resolution speed and accuracy.
- Tracked and analyzed customer issue trends to identify recurring problems and support process improvements.
- Maintained detailed records of customer interactions, ensuring data accuracy and compliance across systems.
- Collaborated with cross-functional teams to improve response workflows and reduce resolution time.
- Handled high-volume inquiries while maintaining consistent performance metrics and service standards.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland (AT&T)
Remote
02.2022 - 05.2022
- Collaborated with team members to deliver exceptional service and meet response time goals. Resolved customer issues effectively, enhancing satisfaction and loyalty through personalized service and prompt follow-ups.
- Analyzed customer feedback to identify service gaps, implementing process improvements that resulted in noticeable gains in efficiency.
- Streamlined documentation processes within the CRM system, ensuring accurate tracking and faster issue resolution, benefiting overall team performance.
- Demonstrated a commitment to customer care by consistently exceeding performance targets and contributing to a positive team atmosphere.
- Handled a high volume of customer inquiries, improving resolution times and enhancing overall client satisfaction through effective communication.
Education
HIGH SCHOOL DIPLOMA -
Duval High School
Lanham, MDGOOGLE DATA ANALYTICS CERTIFICATE (IN PROGRESS) -
Google Career Certificates
05-2026
Skills
- Data Management
- Workflow optimization
- Complaint handling
- Client relationship building
- CRM software expertise
- Brand representation
- Reporting and documentation
- Teamwork and collaboration
- Problem Solving
- Microsoft Office
- Effective Communication
Timeline
ADMINISTRATIVE CUSTOMER REPRESENTATIVE
Ahold Delhaize
01.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Sutherland (AT&T)
02.2022 - 05.2022
HIGH SCHOOL DIPLOMA -
Duval High School
GOOGLE DATA ANALYTICS CERTIFICATE (IN PROGRESS) -
Google Career Certificates