Nina Vega
Jacksonville,FL
Summary
To obtain a position that will help expand my excellent client satisfaction and leadership skills. I am seeking to join an organization to be challenged and enhance my job performance while contributing to the overall success of the company.
Excellent customer service skills. Well trained in handling and resolving all types of situations. Very enthusiastic, positive and a self motivated worker. I'm a team leader and enjoy working with others. Knowledgeable in Microsoft windows and excel programs. Extremely friendly and adapt well to adverse and different environments.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Interior Logic Group
08.2015 - 02.2022
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
- Maintained office supplies inventory by checking stock levels and placing orders as needed
- Scheduled appointments and maintained calendars for multiple team members
- Collaborated with HR department to onboard new employees, including preparing paperwork and conducting orientation sessions
- Responded promptly to customer inquiries or complaints via email or phone call in a professional manner
- Served as point person for maintenance issues (e.g., malfunctioning copier, leaky faucet) ensuring prompt resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Front Desk Agent
International Palms Resort and Conference Center
08.2014 - 06.2015
- Check guests into their reservations and explain hotel amenities
- Resolve all guest issues
- Check guests out and settle any balances
- Assist with directions, park tickets and transportation
- Answer phones and assist with upcoming reservations and billing inquiries
Customer Care Supervisor
Liki Tiki Resort
07.2005 - 12.2012
- Began as Customer Care agent and was quickly promoted to lead agent and lastly, supervisor
- Instrumental in making sure that the guest is engaged and thoroughly satisfied during their stay
- Key manager in handling and resolving guest complaints or discrepancies by quickly responding to guest requests, paying attention and excellent follow through
- Team leader of 9 employees
- In charge of scheduling and payroll of staff
Levi Jeans Associate
Levi Jeans Co.
05.2003 - 06.2005
- Head cashier and fitting room attendant
- Instrumental in organizing, taking inventory and stocking
- Assisted in helping shoppers with sizes and styles
- In charge of closing the store and handling monetary nightly deposits
Lead Hostess
Red Lobster Seafood Restaurant
08.2001 - 05.2003
- Answering phones, excellent at efficiently handling high volume restaurant sales
- Excellent at efficiently handling high volume reservations
- Instrumental in ensuring that restaurant patrons were receiving an excellent dining experience
Education
Florida Metropolitan University - CRIMINAL JUSTICE
FLORIDA METROPOLITAN UNIVERSITY
05.2006
High School -
CELEBRATION HIGH SCHOOL
05.2004
Skills
- Typing and computer
- Leadership
- Time management/Organization
- Excellent guest /client relations
- Telephone networking
- Excellent people skills
References
Available upon request
Timeline
Administrative Assistant
Interior Logic Group
08.2015 - 02.2022
Front Desk Agent
International Palms Resort and Conference Center
08.2014 - 06.2015
Customer Care Supervisor
Liki Tiki Resort
07.2005 - 12.2012
Levi Jeans Associate
Levi Jeans Co.
05.2003 - 06.2005
Lead Hostess
Red Lobster Seafood Restaurant
08.2001 - 05.2003
High School -
CELEBRATION HIGH SCHOOL
Florida Metropolitan University - CRIMINAL JUSTICE
FLORIDA METROPOLITAN UNIVERSITY
Similar Profiles
Donald DavisDonald Davis
Field Manager at Interior Logic GroupField Manager at Interior Logic Group
Denise PattersonDenise Patterson
Project Coordinator at Interior Logic GroupProject Coordinator at Interior Logic Group
Coltyn NyhofColtyn Nyhof
Repair Technician at Interior Logic GroupRepair Technician at Interior Logic Group