Results-oriented sales & customer success expert experienced in account management. Proficient in service before, during and after the sale. Able to increase business through hands-on attention to customer needs, strong follow-through and extensive knowledge of available offerings.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
ACCOUNT EXECUTIVE
OSG
Mt. Airy, NC
10.2021 - Current
Main point of contact in all matters relating to client concerns and needs.
Strengthen client relationships to achieve long-term partnerships.
Identify new business opportunities and through upselling and training tools.
Collaborate with internal departments to facilitate client needs.
Client advocate, focusing on improving the client's overall experience.
REGIONAL SALES DIRECTOR
Cathedral Corporation
Orlando, FL
11.2019 - 10.2021
Proactive in lead generation, follow up, acquisition, upselling, and supervising project implementation.
Fosters strong client relationships, with a timely and positive response, and solutions focused mindset Advise clients on development plans including marketing strategies, communication to customers and project timelines.
Conducts regular presentations to current clients and prospects with success in cultivating new sales and increased revenue.
Analyze results of marketing campaigns to determine ROI and revise approach if necessary.
Transitioned 75% of client base from previous company to current company.
Closed over $1 million in revenue in 2020.
Account Executive/Senior Partner
Southwest Direct
Fort Myers, United States
12.2016 - 11.2019
Oversaw multiple projects and operated effectively in a team environment.
Acted as a true extension of client’s business, providing value-added outsourcing services to non-profits and state and county government.
Strategized fundraising and communication through direct mail and related development projects while ensuring clients successfully stick to campaign timelines, budgets and project parameters.
Was responsible for new sales, and growing existing accounts of 150+ clients
More than doubled individual sales in year two at $700k in annual revenue, compared to $275k in year one.
Worked with company officers on strategic management, ensuring effective operational and financial procedures are in place.
Project Manager/Client Success
Southwest Direct
Fort Myers, FL
09.2011 - 12.2016
Engaged regularly with clients, being proactive and creating strong partnerships
Coordinated multiple projects working simultaneously with customers, sales department, and production under deadlines.
Onboarded new clients and projects, anticipating the needs of each customer with strong attention to detail.
Organized account records including executing marketing strategies, estimating, writing job orders, proofreading samples, invoicing, and tracking inventory.
Worked effectively as a team with all departments including sales, graphics, IT, and production.
Managed project schedule and resources to ensure that all commitments are within budget and adhere to company requirements and branding.
Administrative Assistant
Southwest Direct
Fort Myers, FL
04.2011 - 09.2011
Education
Bachelor of Science - Business Management
Florida Gulf Coast University
Fort Myers, FL
08.2005 - 05.2009
Skills
Account Management
Customer Rapport
Marketing Strategies
Strategic Selling
Business Development & Planning
Affiliations
In progress – FSASE’s Florida Certified Election Professional Program