Ninfa Benitez
Sandusky,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Casa Real Mexican Restaurant
01.2023 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently during high-volume service periods.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new team members on menu items and service standards.
- Coordinated with front-of-house staff to streamline workflow and improve efficiency.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Restaurant Hostess
Casa Real Mexican Restaurant
05.2018 - 12.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Coordinated with kitchen and waitstaff for smooth service flow.
- Trained new host staff on customer service protocols and systems.
- Managed reservation system to optimize seating arrangements.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Implemented improvements in seating strategy to reduce wait times.
Education
High School Diploma -
Sandusky High School
SanduskySkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Server
Casa Real Mexican Restaurant
01.2023 - Current
Restaurant Hostess
Casa Real Mexican Restaurant
05.2018 - 12.2022
High School Diploma -
Sandusky High School