Nini Nguyen
Morrow,GA
Summary
Labor Coordinator offering several years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.
Overview
9
9
years of professional experience
Work History
Labor Coordinator
Fresh Express
Morrow, GA
04.2023 - Current
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Communicate with all departments authorized to have temporary labor on a regular basis
- Maintain all temporary employee paperwork, files, and documents according to company policy and procedure
- Communicate with Staffing Agencies to request temporary employees
- Ensure all temporary employees are signed in the beginning of the shift in designated areas accurately and against budget/temp orders and signed out at the end of the shift
- Update and email daily and weekly spreadsheets in a timely and accurate manner
- Resolved customer complaints in a timely manner while upholding company standards.
Front Desk Coordinator
A Smile 4 U
08.2021 - 07.2022
- Revamped accounts receivable procedures by creating spreadsheets with enhanced tracking of monies owed and followed up on the delinquent accounts reducing aged receivable from $10k to $5k
- Increased patient retention by 50% by effectively managing and providing recommendations of new developments and enhancements of quality services
- Provide general information regarding routine inquiries from customers, and refers nonroutine, sensitive, and/or complex requests for information and other inquiries or complaints to the corporate office manager
- Provides administrative support, including time sensitive and confidential projects, correspondence, reports, agendas, processing mail, filing, copying, faxing, and emailing
Assistant Store Manager
05.2021 - 08.2021
- Maintain record of financial transaction by establishing accounts; posting transactions; ensure legal requirements compliance
- Prepare financial reports by collecting, analyzing, and summarizing account information and trends
- Successfully drive sales plan weekly and monthly and annually to achieve the stores profit plan through effective sales generation, customer service, merchandise presentation, inventory and expense control, and loss prevention
- Solves problems at the branch level when manager is not present
- Investigates customer complaints involving matters such as damaged items, overcharges, and shipment/delivery delays
- Make necessary resource adjustment
Pharmacy Technician
05.2016 - 05.2021
- Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices
- Maintaining records by recording and filing the prescriptions and orders of physicians
- Sorting, stocking, labeling medications, and monitoring inventory
- Responding to the requests of patients and healthcare providers, and referring various inquiries to the pharmacist
Education
Bachelor of Business Administration -
Clayton State University
07.2021
Skills
- Data retrieval systems
- Documentation and control
- Risk Assessment
- Communication Skills
- Recruitment
- Enforce policies
- Record-keeping
- Performance monitoring
- Problem-solving aptitude
- Coordinate schedules
- Team Management
- Data Analysis
- Crisis Management
- Staff Development
- Conflict Resolution
- Train employees
- Payroll and budgeting
- Employee Evaluation
- Workflow Coordination
- Evaluate performance
- Administrative Procedures
Websites
References
Available upon request
Timeline
Labor Coordinator
Fresh Express
04.2023 - Current
Front Desk Coordinator
A Smile 4 U
08.2021 - 07.2022
Assistant Store Manager
05.2021 - 08.2021
Pharmacy Technician
05.2016 - 05.2021
Bachelor of Business Administration -
Clayton State University