Anitra Olivia
Chandler,AZ
Summary
Customer Service professional with a strong commitment to delivering exceptional client experiences. Demonstrates advanced communication and people skills, ensuring timely and effective resolutions to customer inquiries. Ready to bring enthusiasm and dedication to a dynamic team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Contractor
Owner Operated
Chandler, AZ
01.2016 - Current
- Bartend various events, including birthdays, weddings, and holidays, ensuring guest satisfaction
- Create signature cocktails tailored to event themes, enhancing guest experience
- Set up and dismantle event setups efficiently, maintaining a smooth workflow
- Assist with food service and support other vendors during non-peak bar times
Member Support Specialist
TEKsystems
Tempe, AZ
10.2024 - 12.2024
- Take Inbound One Medical Calls
- Triage, Refills and Scheduling
- Use Dr First, Slack, Multiple dual screens, Windows experience
Viewer Advocate
Valor Global
Chandler, AZ
08.2022 - 04.2023
- Guided Hulu customers through app usage and troubleshooting, achieving high customer satisfaction
- Resolved billing issues and updated payment methods, enhancing user experience
- Assisted in password resets and tech support, ensuring seamless app functionality
- Promoted available offers, driving customer engagement and retention
Tech Support Agent
ArcSmart Solutions
Gilbert, AZ
06.2018 - 06.2022
- Handled inbound calls resolving Hughesnet customer issues with internet and billing, enhancing satisfaction
- Scheduled repair orders efficiently, minimizing downtime and improving service reliability
- Assisted customers with technical internet issues, achieving high resolution rates
- Provided billing assistance, ensuring accurate and timely customer account management
Bartender
VFW
Chandler, AZ
10.2016 - 05.2018
- Prepared and served beverages, enhancing customer satisfaction and increasing repeat patronage
- Ensured safe pouring of alcoholic beverages per state laws, maintaining compliance
- Conducted weekly ordering and inventory for distributors, optimizing stock levels
- Coordinated activities for customer engagement, boosting enjoyment and retention
Inbound Scheduling Specialist
Safelite
Chandler
04.2016 - 10.2016
- Handled high-volume inbound calls to schedule appointments, improving customer satisfaction through personalized service
- Reduced customer wait times by optimizing the appointment scheduling process, leading to higher satisfaction ratings
- Implemented efficient call handling techniques, ensuring quick problem resolution and enhancing service quality
- Enhanced overall customer experience by streamlining scheduling, resulting in measurable improvements in service efficiency
Education
GED -
Tucson College
Tucson, AZ09.2016
Pima County Community College District
Tucson, AZ12.2000
Certificate - Medical Assistant
Tucson College
Tucson, AZ12.1997
Skills
- Customer Service
- People Skills
- Problem Solving
- Teamwork
- Excel
- Slack
- Sales force
- Nice CX One
Certification
- Food Handler Certification
- Bartender License
Timeline
Member Support Specialist
TEKsystems
10.2024 - 12.2024
Viewer Advocate
Valor Global
08.2022 - 04.2023
Tech Support Agent
ArcSmart Solutions
06.2018 - 06.2022
Bartender
VFW
10.2016 - 05.2018
Inbound Scheduling Specialist
Safelite
04.2016 - 10.2016
Independent Contractor
Owner Operated
01.2016 - Current
GED -
Tucson College
Pima County Community College District
Certificate - Medical Assistant
Tucson College