Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NIOSOTY MONTALVO

Brockton,MA

Summary

Driven by a passion for customer service and a knack for boosting sales, I excelled at Hard Rock Cafe by implementing effective merchandising strategies and resolving customer complaints, enhancing satisfaction and profitability. My expertise in teamwork, problem-solving, and financial management fostered a dynamic and productive retail environment.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

3
3
years of professional experience

Work History

Sales Associate

BURLINGOTN COAT FACTORY
10.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant Retail Supervisor

Hard Rock Cafe
10.2021 - 12.2021
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Increased sales through effective merchandising strategies and engaging product presentations.
  • Analyzed profitability ratios between budget and expenses and identified areas requiring improvement and tightening.
  • Monitored competitor activities and market trends to inform strategic pricing decisions that ultimately maximized profitability.

Education

GED -

THOMAS JEFFERSON HIGH SCHOOL
Brooklyn, NY
06-2001

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

BURLINGOTN COAT FACTORY
10.2023 - Current

Assistant Retail Supervisor

Hard Rock Cafe
10.2021 - 12.2021

GED -

THOMAS JEFFERSON HIGH SCHOOL
NIOSOTY MONTALVO