Nirjala Tamang
Fresher
Cedar Rapids,IA
Summary
I have been working in Mcdonalds with having full dedication and curiosity in working as crew member and ha ndling many responsibilites in order to keep customers satisfied. i worked even overtime in ordet o utilize the working force and letting less burden on other colleuges
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Crew Member
McDonald's
Cedar Rapids, IA
06.2023 - 01.2024
- Worked front counter, drive-thru and other areas.
- Managed over 50 customer calls per day
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
John F Kennedy High School
Cedar Rapids, IA 08.2019 - 05.2023
Skills
Health Code Compliance
Drive-Thru Operations
Food Running
Customer Engagement
Food Preparation
Menu Memorization
Customer Service
Inventory Restocking
Beverage Preparation
Cooking
Order Delivery Practices
Timeline
Crew Member
McDonald's
06.2023 - 01.2024
High School Diploma -
John F Kennedy High School
08.2019 - 05.2023