Nirjala Tamang

McDonald's

Cedar Rapids, IA

06.2023 - 01.2024

Worked front counter, drive-thru and other areas.
Managed over 50 customer calls per day
Prepared products following restaurant, health, and safety standards and procedures.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Escalated problems or complaints to relevant supervisor or manager for resolution.
Took orders, prepared meals, and collected payments.
Cleaned and maintained all areas of restaurant to promote clean image.
Trained new team members on procedures, customer service, and sales techniques.
Stocked shelves to organize aisles in assigned department.
Provided excellent customer service by greeting customers and meeting quality expectations.
Worked well with teammates and accepted coaching from management team.
Prepared salads, soups and sandwiches for customers.
Kept kitchen, counter and dining areas cleaned and sanitized.
Brewed coffee and tea and changed out drink station syrups.
Kept drawer balanced by accurately processing cash, credit and debit payments.