Nirmit Patel
Chester,Virginia
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Residence Inn Marriott (Shamin Hotels)
02.2024 - Current
- Manage daily operations of the front desk, housekeeping, and guest services departments, ensuring smooth and effective functioning
- Train, mentor, and supervise staff members, providing ongoing guidance and support to maximize performance and productivity
- Oversee guest check-in/check-out procedures, resolve guest issues and complaints promptly, and ensure customer satisfaction
Supervisor/Sales Assistant
Marriott By Courtyard, (Kalyan Hospitality)
05.2023 - 08.2023
- Took a leadership role in training new front desk employees, cultivating a skilled and cohesive team
- Created a blueprint for training new employees, that is currently used by the corporation
- Played a role in supporting the sales team by overseeing the creation of group blocks, ensuring preparations of contracts, and facilitating the accurate and timely processing of payments
Supervisor
Marriott Residence Inn (Shamin Hotels)
01.2020 - 12.2021
- Welcomed and assisted guests, adeptly addressing inquiries and requests with a prompt, personable, and efficient approach to ensure optimal guest satisfaction
- Managed group block reservations, coordinating to avoid overlaps with hotel availability
- Maintained proactive communication with employees to guarantee the completion of daily and weekly tasks
Education
Bachelor of Science - Business Administration And Management
Virginia Commonwealth University
05.2024
Skills
- Microsoft Excel
- Operations Oversight
- Microsoft Word
- Flexible Team Player
- Strong Analytical and Problem Solving Skills
- Staff Management
- Adaptability
- Operations Management
Certification
- Data 101 Certification IBM
Timeline
Supervisor
Residence Inn Marriott (Shamin Hotels)
02.2024 - Current
Supervisor/Sales Assistant
Marriott By Courtyard, (Kalyan Hospitality)
05.2023 - 08.2023
Supervisor
Marriott Residence Inn (Shamin Hotels)
01.2020 - 12.2021
Bachelor of Science - Business Administration And Management
Virginia Commonwealth University
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