RANAWN DOWDELL
Columbus
Summary
Customer Service Representative
Diligent Customer Service Representative brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Authorized to work in the US for any employer Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Compassionate Home Health Aide with background in providing care to diverse patient populations in home settings. Skilled in personal care, medication management, and light housekeeping, ensuring comfort and hygiene. Demonstrated ability to build trust and rapport with patients, resulting in positive feedback for quality of care provided. History of effectively communicating with healthcare professionals to enhance patient wellbeing and safety.
Overview
7
7
years of professional experience
Work History
Home Health Aide
North Care Health Services LLC
Reynoldsburg
06.2023 - 06.2025
- Assisted clients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to healthcare professionals.
- Maintained a clean and safe environment for clients.
- Coordinated transportation for medical appointments and errands.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as prescribed by healthcare providers.
- Documented client care activities in compliance with health regulations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
Customer Service Representative
Gap Inc
Columbus
02.2022 - 05.2023
- Customer service efficiency and satisfaction.
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Front Desk Receptionist
Courtyard by Marriott
Columbus
01.2021 - 02.2022
- Assisting customers by checking them in and out, calling shuttle on demand, answering the phone, restocking the hotel mini store, cleaning front desk area.
Customer Service Representative
Adecco
Columbus
07.2018 - 01.2021
- Answering and making inbound and outbound calls to claimants
- Provided primary customer support to internal and external customers
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
Bridgescape Academy
Columbus, OH06.2016
Skills
- Multi-Line Phone Systems
- Responding to Difficult Customers
- Customer Data Confidentiality
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Inbound and Outbound Calling
- Time Management
- Salesforce CRM
- LiveChat Messaging
- Team-Oriented and Cooperative
- Behavior Management
- Business Development
- Microsoft Word
- Credit Card Payment Processing
- Active Listening
- Security surveillance
- Customer service
- Safety protocols
- Conflict resolution
- Attention to detail
- Time management
- Problem solving
Timeline
Home Health Aide
North Care Health Services LLC
06.2023 - 06.2025
Customer Service Representative
Gap Inc
02.2022 - 05.2023
Front Desk Receptionist
Courtyard by Marriott
01.2021 - 02.2022
Customer Service Representative
Adecco
07.2018 - 01.2021
High School Diploma -
Bridgescape Academy