Nishal Patel
Pearland,TX
Summary
Persistent in-home sales leader and retail manager with long history of creating successful partnerships and providing highest level of customer service and professionalism. Extensive knowledge of the sales industry and importance of staying up to date with changing technology, sales processes, regulations, and standards. Highly organized and detail-oriented with excellent training and problem-solving skills.
Overview
17
17
years of professional experience
Work History
In-Home Design Sales Manager - Senior Consultant
Best Buy
07.2018 - Current
- Coach and train store associates and leadership teams, around the In-Home Consultation process and sales
- Streamlined the project management processes, by communicating with installation teams and clients, improving efficiency, and reducing overall costs.
- Utilize daily, weekly, and monthly reports/scorecards to analyze my book of business and make the necessary changes to drive the business with a positive impact.
- Owned the client’s experience from start to finish, prior, during, and after the project’s completion
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends and client needs.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Assisted in business development efforts, securing new business contacts, and expanding the company's client base.
Geek Squad Manager
Best Buy, Geek Squad
06.2017 - 07.2018
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Specialty Sales Manager - Connected Devices
Best Buy
03.2013 - 06.2017
- Established strong relationships with key industry players, positioning the company as a trusted partner within the market.
- Drove increased employee engagement by fostering a positive work environment focused on professional development and recognition.
- Monitored team performance metrics closely, identifying areas for improvement and implementing corrective action where necessary.
Retail Store Manager
Sprint Nextel
07.2011 - 03.2013
General Manager
Holiday Inn Express Hotel & Suites
10.2006 - 07.2011
Education
Associate of Arts - Marketing
Strayer University
Washington, DC03.2024
Skills
- Operations Management
- Performance Management
- Policy Implementation
- Strategic Planning
- Financial Management
- Business Development
- Performance Evaluations
- Marketing
- Verbal and written communication
- Key Performance Indicators
- Sales management
- Staff Training and Development
References
Professional References:
Yorman Mendoza, Zagg Inc., 832-890-0965
Jamie McCleary, Premium Retail Services & Marketing, 281-904-3648
Christopher Banuelos, Best Buy, Christopher.Banuelos@BestBuy.com, 832-563-5849
Ally Estevez, Best Buy, Ally.Estevez@Bestbuy.com, 832-605-5397
Personal References:
Sgt. Arland Glover, Houston - Precinct 5 Constable, 713-732-6091
Chirag Patel, Sunoco, CPatel194@GMail.com, 614-353-9847
Dimple Patel, Holiday Inn Express of Deer Park, TXDimple@GMail.com, 713-530-8993
Amanda Garza, Walgreen’s Pharmacies, 281-702-1346
Timeline
In-Home Design Sales Manager - Senior Consultant
Best Buy
07.2018 - Current
Geek Squad Manager
Best Buy, Geek Squad
06.2017 - 07.2018
Specialty Sales Manager - Connected Devices
Best Buy
03.2013 - 06.2017
Retail Store Manager
Sprint Nextel
07.2011 - 03.2013
General Manager
Holiday Inn Express Hotel & Suites
10.2006 - 07.2011
Associate of Arts - Marketing
Strayer University
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