Nishat Akhter
Woodhaven,NY
Summary
Compassionate Intake Coordinator known for high productivity and efficient task completion. Specialize in patient communication, data entry accuracy, and workflow management. Excel in empathy, active listening, and problem-solving to ensure patient needs are met with care and professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Jemcare
Brooklyn, NY
10.2024 - Current
- Coordinated the intake process for new members, including checking eligibility in ePaces and MAPP.
- Maintained accurate records of client intakes in electronic database system.
- Assisted in the development of outreach programs to increase awareness and accessibility of services.
- Ensured compliance with relevant regulations pertaining to the provision of service
- Communicated effectively with supervisors regarding current caseloads and resource availability.
Poll Worker/Interpreter
NYC Board of Elections
Queens, NY
11.2021 - 12.2023
- Greeted voters and provided them with voting materials.
- Verified voter registration information, including names and addresses.
- Assisted voters in using the electronic voting machines and ensured that they were used correctly.
- Provided assistance to voters who needed help understanding the ballot or completing it properly.
- Troubleshot technical issues with voting machines as they arose throughout the day.
Patient Services Coordinator
American Eye Care partnered with MyEyeDr
Astoria, NY
03.2022 - 01.2023
- Assisted with scheduling appointments for patients.
- Ensured medical records were accurately updated with patient information.
- Coordinated insurance authorization for procedures and tests.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Reviewed patient charts prior to physician visit to ensure accuracy.
Data Administrative Intern
Sunnyside Community Services-Senior Center
Sunnyside, NY
09.2021 - 12.2021
- Greeted visitors at the front desk and provided assistance when necessary.
- Answered incoming calls from seniors or prospects and routed them to appropriate personnel.
- Scanned documents into digital formats for storage on shared drives or emailing purposes.
- Listed seniors in different categories based on the classes they take and the program they participate.
- Performed data entry tasks to offload responsibility from professionals.
Store Associate
CVS Health
Manhattan, NY
05.2021 - 11.2021
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
Education
Bachelor of Arts - Social Work
Hunter College
Manhattan, NY05-2026
Associate of Arts - Human Services: Mental Health
LaGuardia Community College
Long Island City, NY05.2021
Skills
- Patient Scheduling
- Office Management
- Data Entry
- Problem-Solving
- Professionalism
- Confidentiality
- Microsoft Office
- Staff Training
- Administration and Operations
- Multi-line phone operations
Certification
- Anti-Terrorism Awareness-Homeland Security, 02/2023
- OSHA-Safety and Health Training, 02/2023
- Metal Detection-Homeland Security, 02/2023
- Fire Guard Training, 02/2023
Languages
English
Professional
Bengali
Professional
Hindi
Limited
Urdu
Limited
References
References available upon request.
Timeline
Intake Coordinator
Jemcare
10.2024 - Current
Patient Services Coordinator
American Eye Care partnered with MyEyeDr
03.2022 - 01.2023
Poll Worker/Interpreter
NYC Board of Elections
11.2021 - 12.2023
Data Administrative Intern
Sunnyside Community Services-Senior Center
09.2021 - 12.2021
Store Associate
CVS Health
05.2021 - 11.2021
Bachelor of Arts - Social Work
Hunter College
Associate of Arts - Human Services: Mental Health
LaGuardia Community College
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