Nishat Tasnim
Chicago,IL
Summary
Proven to excel in high-pressure environments, I leveraged my customer service and order management skills at Olive Garden to significantly enhance guest satisfaction and exceed sales targets. My ability to maintain strong relationships and prioritize service efficiency, backed by my work ethic, consistently led to outstanding performance outcomes. management, payment processing and upselling. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
05.2022 - 08.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Hostess and To-Go Specialist
Gullivers
09.2021 - 02.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
Education
DePaul University
Chicago, IL06.2026
Associate of Arts -
Oakton Community College
Skokie, Illinois05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Menu Memorization
- Service prioritization
- Quality Control
- Order Accuracy
- Table Bussing
- Order Management
- Guest Engagement
Timeline
Server
Olive Garden
05.2022 - 08.2024
Hostess and To-Go Specialist
Gullivers
09.2021 - 02.2022
DePaul University
Associate of Arts -
Oakton Community College
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