Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nissa Payne

Indianapolis,IN

Summary

Highly motivated and detail-oriented professional dedicated to delivering exceptional customer service and fostering effective communication. Seeking a challenging position that utilizes a task-oriented approach and leverages strong interpersonal skills. Committed to exceeding expectations and contributing to team success.

Overview

12
12
years of professional experience

Work History

CSR

IU Health
08.2022 - 03.2024
  • Handled inbound calls and processed claims reports.
  • Updating members with policy changes.
  • Processing billing payments.

Dispatcher

SmartCare Equipment Solutions
03.2018 - 08.2022

Taking calls from clients or care coordinators to understand their care needs, scheduling appointments, and assigning appropriate caregivers based on availability and skillset.

Guest Service Representative

Tricoci University of Beauty Culture
02.2018 - 11.2019
  • Handled inbound calls and processed claims reports.
  • Updating members with policy changes.
  • Processing billing payments

Shift Supervisor/Cashier

Wendy's
09.2015 - 02.2018
  • Took food orders, operated cash registers and safely handled of food while checking for proper temperatures

Sales Associate/Cashier/Stocker

Gordon Food Service
07.2012 - 07.2015
  • Operated the cash register, pinpointed desired items for customers, assisted co-workers with varies jobs (bagging groceries, finding prices, etc.) Order placing for business

Education

High School Diploma -

Lawrence Central High School
05.2012

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software

Additional Information

Team player, Hard worker, Responsible, Reliable

Timeline

CSR

IU Health
08.2022 - 03.2024

Dispatcher

SmartCare Equipment Solutions
03.2018 - 08.2022

Guest Service Representative

Tricoci University of Beauty Culture
02.2018 - 11.2019

Shift Supervisor/Cashier

Wendy's
09.2015 - 02.2018

Sales Associate/Cashier/Stocker

Gordon Food Service
07.2012 - 07.2015

High School Diploma -

Lawrence Central High School
Nissa Payne