Nita Green
Woodstock,GA
Summary
Knowledgeable Practice Manager offering more than 20 years of experience working for several well-known DVM providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving thousands of patients yearly.
Overview
18
18
years of professional experience
Work History
Practice Manager
Banfield The Pet Hospital
10.2015 - 11.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Addressed and remedied all patient or team member issues.
- Boosted staff morale by offering constructive feedback and specific direction.
ER Manager
All Pets Emergency And Referral
06.2005 - 09.2015
- Supervised Techs, and non-licensed nursing personnel.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Delivered patient care through assessment to facilitate optimum patient care.
- Evaluated patients presented to emergency room upon arrival.
- Assigned patients to appropriate treatment area based upon observations, vital signs and brief history.
Education
Associate of Science -
Sanford Brown College
Atlanta, GA06.2017
Medical Office Management -
Ross Business School
Detroit, MI06.1991
High School Diploma -
Ann Arbor Pioneer
Ann Arbor, MI06.1989
Skills
- Referral Management
- Workflow Management
- Medical Personnel Recruitment
- Policy and Procedure Development
- Continuous Improvement
- Electronic Health Records
- Records Management
- Client Consulting
- Resource Utilization
Timeline
Practice Manager
Banfield The Pet Hospital
10.2015 - 11.2023
ER Manager
All Pets Emergency And Referral
06.2005 - 09.2015
Associate of Science -
Sanford Brown College
Medical Office Management -
Ross Business School
High School Diploma -
Ann Arbor Pioneer
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