Nithin Tony
Garland,TX
Summary
Driven by a results-focused approach, by excelling at Precise Tools by enhancing team productivity and ensuring compliance with industry standards, showcasing the hard skill in quality assurance and soft skill in team collaboration. Moreover, the background also includes roles in customer service and mechanical maintenance, where a development of a knack for problem resolution and customer support, praised for the ability to improve customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Mechanical Technician
Avancer Solutions
06.2020 - 09.2023
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
Quality Control Section Head
Precise Tools
07.2012 - 04.2020
- Ensured compliance with industry regulations by conducting regular audits and implementing corrective actions as needed.
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
- Enhanced company reputation by consistently meeting or surpassing goals in areas such as safety, quality assurance, and environmental sustainability.
- Conducted thorough analyses of operational data to identify areas for improvement and recommend actionable solutions.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed production schedules to maintain sufficient shift coverage.
Education
Bachelor of Science - Mechanical Engineering
Kerala University
Trivandrum, Kerala 06.2012
Skills
Customer Service
Customer Support
Problem Resolution
Team Collaboration
Certification
NEBOSH
Timeline
Customer Service Associate
Walgreens
01.2024 - Current
Mechanical Technician
Avancer Solutions
06.2020 - 09.2023
Quality Control Section Head
Precise Tools
07.2012 - 04.2020
Bachelor of Science - Mechanical Engineering
Kerala University
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