Nitin Kumar Garg
Moosic,PA
Summary
Proven leader with extensive experience at New Amber Indian Restaurant, adept in enhancing customer satisfaction and streamlining operations. Excelled in team leadership and complex problem-solving, significantly increasing sales during off-peak hours. Expert in staff management and POS system operation, fostering a positive and efficient work environment.
Overview
1
1
year of professional experience
Work History
Manager
New Amber Indian Restaurant
Moosic, PA
07.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Increased sales during off-peak hours by creating and promoting special offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Masters In Business Administration -
Kurukshetra University Kurukshetra
KurukshetraSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Shift Management
- Food Service Background
- Recruitment
- Reservation handling
- Promotions planning
- Order delivery practices
- Supply Chain Management
Timeline
Manager
New Amber Indian Restaurant
07.2023 - Current
Masters In Business Administration -
Kurukshetra University Kurukshetra