Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nitosha Presmyk

Cottonwood

Summary

Proven leader at Wells Fargo & Company, adept in business development and customer service, enhanced branch sales through strategic planning and effective team coaching. Skilled in banking products and critical thinking, consistently boosting customer loyalty and operational efficiency. Achieved significant improvements in employee performance and customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Branch Manager

Wells Fargo & Company
02.2017 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Gathered and reviewed customer feedback to improve operations.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.

Licensed Relationship Banker

Wells Fargo & Company
01.2013 - 02.2017
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Continually boosted branch production and revenue by by consistently meeting all monthly and quarterly sales goals.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Presented new and additional products and services to existing customers.

Personal Banker

Wells Fargo & Company
12.2012 - 01.2013
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

Lead Teller Operations Specialist

Wells Fargo & Company
11.2011 - 12.2012
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

High School Diploma -

Mingus Union High School
Cottonwood, AZ

Skills

  • Problem Anticipation and Resolution
  • Coaching others
  • Public Speaking
  • Banking Products and Services
  • Business Development
  • Customer Service
  • Interviewing and Hiring
  • Employee Training Oversight
  • Critical Thinking

Accomplishments

  • Grew our branch from a level 2 to a level 3 Affluent branch.
  • Awarded Circle of Stars multiple times.
  • Awarded Golden Spoke Award two years in a row.
  • Awarded best bank in town.

Certification

  • Licenses 6 and 63

Timeline

Branch Manager

Wells Fargo & Company
02.2017 - Current

Licensed Relationship Banker

Wells Fargo & Company
01.2013 - 02.2017

Personal Banker

Wells Fargo & Company
12.2012 - 01.2013

Lead Teller Operations Specialist

Wells Fargo & Company
11.2011 - 12.2012

High School Diploma -

Mingus Union High School

Similar Profiles

CREATE PROFILE
Nitosha Presmyk