Nitza Elena Castillo
Bellingham
Summary
Highly motivated and experienced Assistant Property Manager with expertise in resident relations,leasing and financial management. Seeking a challenging position to utilize my skills and contribute to the success of a property management company.
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
Willow Bridge Property Company
Newton MA
07.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Assistant Property Manager
John M Corcoran Company
Providence, RI
11.2022 - 06.2024
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Inspected the property for community policy violations, needed repairs and overall landscaping
- Processed invoices to make sure vendors are receiving payment accordingly.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Property Manager
Willow Bridge Property Company
Quincy, MA
07.2022 - 11.2022
- Assisted with accepting move out notices, service requests and resident transfers
- Responsible for implementing lease renewal and resident retention programs
- Managed resident relations issues, which included taking resident phone calls, requests and concerns
- Analyzed weekly leasing reports and forecasted occupancy trends
- Assisted with developing and tracking marketing strategies, including advertising, promotions and publications
- Manage rent collections, late notices and posting rent
- Reviewed and inspected vacancies, make-ready apartments and models
- Inspected the property for community policy violations, needed repairs and overall landscaping.
Leasing Consultant
Windsor Communities
01.2022 - 07.2022
- Maintained high occupancy rates of a 280-unit apartment community by obtaining new clients, overseeing move-ins, and working to retain current residents through lease renewals
- Generated leads by conducting effective follow up through all methods of communication
- Provided personalized guided, LIVE-virtual, and self-guided tours, and leased apartment homes
- Provided outstanding customer service to residents, and prospective residents at all times
- Created and implemented promotional programs, including creative online advertising, direct marketing, social media outreach, and resident events
- Performed and trained on Assistant property manager duties (i.e
- Collecting rent/ processing payments, Processing SODAS, and generating/ negotiating renewals, etc.).
BDC Sales Consultant
Audi Brookline
Brookline, MA
03.2021 - 01.2022
- Assisted business development coordinator and general manager with efforts to meet and ensure departmental objectives and achieve its goals
- Played a key role in bringing my team's sales contribution in the whole dealership to 70% (2021)
- Respond to internet leads, client telephone calls, and book appointments
- Provided and ensured exceptional customer service
- Executed administrative tasks: answer phone calls, schedule appointments, file and maintain confidential records, and entered data.
Sales Consultant
Prime Motor Group
04.2016 - 03.2021
- Assisted Sales/ Service managers with efforts to meet and ensure dept
- Objectives and achieve its goals
- Respond to internet leads, client telephone calls, and book appointments in both the Sales and Service departments
- Provide and ensure exceptional customer service
- Execute administrative tasks: answer phone calls, schedule appointments, file and maintain confidential records/ repair orders, and assisted with data entry.
Air and Ocean Import Operations Intern
Expeditors International
09.2014 - 05.2018
- Tracked and Traced international shipments
- Assisted customer service rep by ensuring accurate and timely data entry into Expeditors customs entry system
- Assisted with communications- timely responses to emails and requests, with logging and processing cargo in our weekly consolidations, and with accurate and timely client invoicing
- Met compliance at all times to regulations: Including internal policies and procedures such as Operational Process Standards (OPS), and external government regulations or customer’s policies / requirements.
Education
High School Diploma -
Cristo Rey Boston High School
Dorchester, MA05-2018
Skills
- Telephone and Email Etiquette
- Relationship Building and Rapport
- Policy Enforcement
- Marketing and Advertising
- Training and Mentoring
- Problem-solving abilities
- Attention to detail
- Fair housing regulations
- Budgeting and financial reporting
- Affordable Housing Programs Knowledge
- Tenant and Eviction Laws
- Capital Projects Management
Accomplishments
- Won Assistant Property Manager of the Year for 2024
Languages
English
Full Professional
Spanish
Full Professional
Other Skills
English (native), Spanish (native), Proficient in Microsoft Office, CDK Global, E-Leads, Dealer Socket, Yardi Voyager, Yardi CRM, Yardi Rent Cafe, Yardi p2p, Entrata, Automotive Sales, Personable, Adaptable, People-Oriented, Self-motivated, Strong Oral/ Written Communication, Strong Work Ethic, Work great under pressure, Attention to Detail, Team Leader
Leadership Experience
- Holy Family- Senior Citizen Assistance Program, Volunteer, 05/2018, Present, Help members with day-to-day tasks/ activities: grocery assistance, appointment guidance, chauffeuring
- Holy Family- Gospel Choir, Singer, 05/2014, Present
- Lubilate Youth Program, Program Coordinator, 06/2012, Present, Key member in the Lubilate Youth Program aimed to mentor Boston youth, and provide resources in order to foster social change, Coordinate events, focus groups, and safe spaces
Timeline
Assistant Property Manager
Willow Bridge Property Company
07.2024 - Current
Assistant Property Manager
John M Corcoran Company
11.2022 - 06.2024
Assistant Property Manager
Willow Bridge Property Company
07.2022 - 11.2022
Leasing Consultant
Windsor Communities
01.2022 - 07.2022
BDC Sales Consultant
Audi Brookline
03.2021 - 01.2022
Sales Consultant
Prime Motor Group
04.2016 - 03.2021
Air and Ocean Import Operations Intern
Expeditors International
09.2014 - 05.2018
High School Diploma -
Cristo Rey Boston High School