Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niveline Marcelin

5312 Casey Way,IN

Summary

Dynamic and results-driven professional with extensive experience in customer service and inventory management at Family Dollar. Proven ability to enhance customer satisfaction through effective issue resolution and staff training. Recognized for reliability and strong work ethic, consistently ensuring operational excellence and a positive shopping experience.

Overview

9
9
years of professional experience

Work History

Cashier

Walmart
06.2023 - Current

Sales Associate

Ross Dress for Less
05.2022 - 02.2023

Store Manager

Family Dollar
10.2020 - 02.2022

Sales Assistant

Family Dollar
05.2016 - 02.2022
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Managed inventory levels, ensuring stock availability and accuracy on sales floor.
  • Operated point-of-sale system efficiently, processing transactions quickly and accurately.
  • Collaborated with team members to maintain store organization and cleanliness standards.
  • Trained new staff on operational procedures and customer service best practices.
  • Monitored sales trends to suggest merchandise replenishment based on demand fluctuations.
  • Resolved customer complaints effectively, fostering positive relationships and repeat business.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Used in-store system to locate inventory and place special orders for customers.

Education

GED - English

Adult Education Center
West Palm Beach, FL
05.2020

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Money handling
  • Customer relations
  • Cash register operation
  • Cash management
  • Product restocking
  • Refunds and exchanges
  • Issue resolution
  • Merchandise restocking
  • Staff training
  • Inventory management
  • Attention to detail
  • Inventory control
  • Daily reporting
  • Honest and dependable
  • Problem-solving

Timeline

Cashier

Walmart
06.2023 - Current

Sales Associate

Ross Dress for Less
05.2022 - 02.2023

Store Manager

Family Dollar
10.2020 - 02.2022

Sales Assistant

Family Dollar
05.2016 - 02.2022

GED - English

Adult Education Center

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