Reliable and adaptable professional with a background in Automotive Technology and one year of hands-on experience in retail. Skilled in customer service, problem-solving, and working effectively in team environments. Quick to learn, dependable, and dedicated to delivering a positive experience in any role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Forever 21
385 Southbridge St. Auburn, MA 01501
06.2023 - 10.2024
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Public Health
Worcester State University
Worcester, MA
05-2028
High School Diploma -
Worcester Technical High School
1 Officer Manny Familia Way Worcester, MA 01605
06-2024
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Excellent people skills
Reliable and punctual
Cash register operation
Certification
Pharmacy Technician Trainee License
May 2024 to May 2025