Niya Davis
McDonough,GA
Summary
Dynamic sales professional with a proven track record at Rooms To Go, excelling in customer engagement and relationship building. Skilled in social selling and product knowledge, I foster loyalty and satisfaction through active listening and personalized service. Committed to enhancing the shopping experience and driving sales productivity.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesperson
Rooms To Go
Lithonia, GA
04.2022 - 12.2024
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained clean and organized sales floor to promote efficient customer navigation.
- Developed, maintained and utilized diverse client base.
Online Personal Shopper
Walmart
Lithonia, GA
11.2020 - 06.2021
- Utilized Walmart's online platform to efficiently manage customer orders and ensure accurate product selection.
- Collaborated with customers to curate personalized shopping experiences based on preferences and needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
- Communicated effectively with customers regarding order status, substitutions, and delivery options to enhance satisfaction.
Assistant Manager
Family Dollar
Lithonia, GA
03.2018 - 06.2020
- Participated in training sessions to adapt quickly to company policies and procedures.
- Supported promotional events by setting up displays and distributing marketing materials.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Assisted in managing daily operations, ensuring efficient store performance and customer satisfaction.
- Trained new staff on company policies, procedures, and customer service excellence.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Martin Luther King Jr Highschool
Lithonia, GASkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Social selling
- Product and service knowledge
- Client service
- Customer relations
- Product description
- Active listening
- Sales process
- Customer engagement
Certification
CPR Certified
Timeline
Salesperson
Rooms To Go
04.2022 - 12.2024
Online Personal Shopper
Walmart
11.2020 - 06.2021
Assistant Manager
Family Dollar
03.2018 - 06.2020
Martin Luther King Jr Highschool