Summary
Overview
Work History
Education
Skills
References
Timeline
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Niyah Arambula

Colorado Springs,CO

Summary

Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience

Work History

Cashier

Publix
Clarksville, TN
03.2020 - 07.2022
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers promptly and responded to questions.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Offered customers carry-out service at completion of transaction.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Built and maintained productive relationships with employees.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.

Manager

Smoothie King
Fort Campbell , KY
01.2019 - 04.2020
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensured compliance with regulatory requirements and industry standards.
  • Implemented quality control measures to uphold company standards.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assigned work and monitored performance of project personnel.
  • Directed recruitment, hiring, and training of new staff members.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Wait Staff Member

Dennys Restaurant
Lansing, MI
01.2016 - 12.2017
  • Set up tables in between patrons to reduce wait times.
  • Handled special customer requests for separate checks and menu substitutions.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Provided exceptional service to high volume of daily customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleared table and bussed dishes to allow for quick setups.
  • Filled condiments and napkin containers during slack periods.
  • Implemented sanitary food handling, holding and service protocols.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.

Education

High School Diploma -

East Lansing High School
East Lansing, MI
06-2018

Some College (No Degree) -

Lansing Community College
Lansing, MI
01-2018

Skills

  • Cash handling
  • Point of sale
  • Inventory management
  • Customer service
  • Employee training
  • Regulatory compliance
  • Data entry
  • Report generation
  • ID verification
  • Cash management
  • Multitasking and organization
  • Cash drawer balancing
  • Time management
  • Verbal and written communication
  • Empathy and patience
  • Sales background
  • Conflict resolution
  • Team building
  • Effective communication

References

References available upon request.

Timeline

Cashier

Publix
03.2020 - 07.2022

Manager

Smoothie King
01.2019 - 04.2020

Wait Staff Member

Dennys Restaurant
01.2016 - 12.2017

High School Diploma -

East Lansing High School

Some College (No Degree) -

Lansing Community College

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Niyah Arambula