Niyah Gintz
New Orleans,Louisiana
Summary
Results-oriented professional with extensive experience in healthcare and client services. Demonstrated success in training diverse teams, optimizing operations, and enhancing client relationships. Expertise in onboarding, mentoring, and performance improvement within fast-paced, regulated environments. Committed to advancing advisor development and marketing initiatives that align with sales objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Titan Travel Medical Group
07.2022 - Current
- Company Overview: Travel position
- Provide patient care at various rehabilitation facilities nationwide.
- Assist patients in need-based circumstances with daily tasks, providing necessary support and care.
- Utilized electronic health record (EHR) systems to document care, gaining familiarity with clinical workflows and Epic charting systems.
- Travel position
Assistant Director
Teach Me Child Care Learning Center
Omaha, Ne
06.2022 - Current
- Led onboarding and daily mentoring of new staff, ensuring alignment with operational standards and child safety regulations.
- Coordinated team scheduling, internal workflows, and compliance tracking to streamline administrative and licensing processes.
- Managed tuition billing and parent communications, fostering strong relationships through transparency and attention to detail.
- Oversaw emergency planning and documentation, demonstrating operational leadership and regulatory awareness.
Student Researcher
FAMU college of pharmacy & pharmaceutical sciences research
Tallahassee, FL
01.2024 - 05.2025
- Mastered aseptic techniques and key cell culture methods including cryopreservation, harvesting, treatment, and viability assays using N2a cells.
- Investigated the role of heat-shock protein DNAJA2 in anthracycline sensitivity to improve chemotherapy outcomes.
- Identified potential client proteins through affinity purification and sequence analysis to support targeted cancer therapies.
Customer Service Representative
Principle Choice Solutions
08.2023 - 12.2024
- Delivered clear, empathetic support to a national client base, including veterans and healthcare providers.
- Navigated multiple platforms (ServiceNow, internal databases) to resolve technical issues, supporting process efficiency.
- Maintained HIPAA-compliant records and resolved escalations through collaborative and solution-oriented approaches.
- Contributed to new hire mentorship by modeling effective communication and service strategies.
Presidential Intern
The Council for Global Health Scholars Presidential Internship
06.2024 - 08.2024
- Designed and led training presentations for global health initiatives, improving program impact and stakeholder engagement.
- Managed strategic planning documents and communications across partners to support program development.
- Aligned initiatives with long-term development goals and tracked progress to ensure measurable outcomes.
Tech Content Reviewer
Accenture
06.2022 - 08.2023
- Company Overview: Remote
- Investigated potential fraud and discrepancies within healthcare-related cases, ensuring documentation aligned with internal audit standards and regulatory policies.
- Utilized Microsoft Excel to analyze trends and support charge integrity reporting.
- Collaborated with cross-functional teams to escalate unresolved billing and fraud cases, reinforcing data accuracy and system compliance.
- Remote
Certified Nursing Assistant
CHI Immanuel Fontenelle
Omaha, Ne
08.2019 - 06.2021
- Company Overview: Omaha, Ne
- Delivered compassionate care in psychiatric, long-term care, and rehabilitation settings, supporting patients’ physical and emotional well-being.
- Collaborated closely with nurses and interdisciplinary healthcare teams to ensure safe, patient-centered care.
- Adapted to fast-paced, high-demand environments while promoting a nurturing and therapeutic atmosphere.
- Omaha, Ne
Education
Bachelor of Science - Pharmaceutical Sciences
Florida Agricultural and Mechanical University
Tallahassee, FL05.2025
Skills
- Customer Service
- HIPAA Compliance & Quality Assurance
- Insurance and compliance awareness
- Effective Communication
- MS Word/Excel and technical tool use
- Adaptability & Team Collaboration
- Attention to Detail & Multitasking
- CRM & Documentation Tools (eg, ServiceNow, Epic, MS Office)
- Team Leadership & Process Optimization
Websites
Certification
- Basic Life Support (BLS), American Heart Association, 05/26
- Certified Nursing Assistant
Campus Involvement
- Teaching Our Youth Science, FAMU, 2023-Present, Public Relations / Social Media Chair
- TRIO Scholars Association, FAMU, 2023-Present, Special Events Chair
- National Council of Negro Women, FAMU, 2023-Present, Economic Empowerment & Entrepreneurship Chair
- National Society of Black Women in Medicine, FAMU, 2022-Present
Timeline
Presidential Intern
The Council for Global Health Scholars Presidential Internship
06.2024 - 08.2024
Student Researcher
FAMU college of pharmacy & pharmaceutical sciences research
01.2024 - 05.2025
Customer Service Representative
Principle Choice Solutions
08.2023 - 12.2024
Certified Nursing Assistant
Titan Travel Medical Group
07.2022 - Current
Assistant Director
Teach Me Child Care Learning Center
06.2022 - Current
Tech Content Reviewer
Accenture
06.2022 - 08.2023
Certified Nursing Assistant
CHI Immanuel Fontenelle
08.2019 - 06.2021
Bachelor of Science - Pharmaceutical Sciences
Florida Agricultural and Mechanical University
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