Niyeah Nolan
Baltimore,MD
Summary
Dynamic leader with a proven track record at Two Spot Lounge, excelling in staff training and supervision, and cash handling expertise. Known for fostering strong customer loyalty through attentive service and effective communication. Skilled in creating safe, engaging environments, as demonstrated at Powell Recovery Center. Brings an outgoing personality and a commitment to excellence, enhancing team performance and service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Bartender
Two Spot Lounge
05.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Residential House Manager
Powell Recovery Center
08.2021 - 01.2022
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
Education
Graduate Certificate - Nursing Administration
Medix School of Nursing
Towson, MD02.2000
Skills
- Staff Training and Supervision
- Cash handling expertise
- Attentive service
- Strong Communication Skills
- Highly reliable
- Outgoing Personality
Certification
- ServSafe Food Handler's Certification
Timeline
Residential House Manager
Powell Recovery Center
08.2021 - 01.2022
Head Bartender
Two Spot Lounge
05.2021 - Current
- ServSafe Food Handler's Certification
Graduate Certificate - Nursing Administration
Medix School of Nursing
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