Nina Luciano
Lakeville,MN
Summary
Experienced Sales Professional with excellent client oversight, offering expertise in building partnerships, retaining client base, and enhancing profit channels. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Collaborative and strategic team leader with a robust background in customer relations.
Overview
2
2
years of professional experience
Work History
Sales Associate
Essilor Luxottica / Target Optical
12.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maximized profitability and drove sales by assessing customer needs and utilizing strategic upselling and suggestive selling techniques during one-on-one interactions at the point of purchase.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Graphic Design & Customization Implementation
Sonifi
04.2023 - 06.2023
- Handled day-to-day operational aspects of customization projects, including asset creation, deployment, and status communication.
- Designed and produced custom assets that align with client marketing and branding requirements.
- Provided design solutions for requested items without existing art resources, ensuring accurate and visually appealing outcomes.
Customer Experience Associate
Screencastify
04.2022 - 04.2023
- Resolved complex issues through diligent research, collaboration with colleagues, and implementation of creative solutions.
- Increased customer retention rates through consistent delivery of outstanding service experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Graphic Design
University of Minnesota - Duluth
Duluth, MN05.2022
Skills
- Client Relations
- Customer Satisfaction
- Project Management
- Client Relationship Building
- Sales Strategy Development
- Problem Solving and Resolution
- Customer Service
- Teamwork and Collaboration
Timeline
Sales Associate
Essilor Luxottica / Target Optical
12.2023 - Current
Graphic Design & Customization Implementation
Sonifi
04.2023 - 06.2023
Customer Experience Associate
Screencastify
04.2022 - 04.2023
Bachelor of Arts - Graphic Design
University of Minnesota - Duluth
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