Noah Castro
Fort Worth,TX
Summary
Dynamic professional with a proven track record in customer service and sales expertise, notably at Bath & Body Works. Excelled in conflict resolution, enhancing customer retention, and implementing effective sales strategies. Skilled in cash handling and POS system operation, complemented by an outgoing personality and strong problem-solving skills. Achieved significant improvements in customer engagement and sales outcomes.
Overview
1
1
year of professional experience
Work History
Sales Associate
Bath & Body Works
12.2024 - Current
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
Sales Associate
Zumiez
05.2024 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
HVAC Technician
JLS
11.2023 - 06.2024
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Education
No Degree - Aerospace Engineering
University Texas At Arlington
Arlington, TX06-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Outgoing personality
- Cash handling
Accomplishments
- Brought in 45 new customers.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Sales Associate
Bath & Body Works
12.2024 - Current
Sales Associate
Zumiez
05.2024 - 11.2024
HVAC Technician
JLS
11.2023 - 06.2024
No Degree - Aerospace Engineering
University Texas At Arlington
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