Ravenna Malone
Summary
Dedicated advocate involved in helping individuals with case management and outreach within social services. Proven ability to analyze client needs and enhance program effectiveness through data-driven insights and trauma-informed care. Strong communicator and skilled in de-escalation and conflict resolution, helps redirect individuals facing homelessness to achieve personal goals. Proficient in HMIS data management and public benefits allows me to foster and stay actively involved in my community
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Supervisor
Roots Young Adult Shelter
09.2022 - 03.2025
- Review and collect client-level data with HMIS to see what services are needed and available for individuals that have a history of homelessness.
- Provided case management services for clients including health, mental health, substance abuse, legal issues, financial assistance, and education.
- Provided referrals for additional supportive services based on identified needs of each individual client.
- Assisted clients in completing applications for public benefits programs such as SNAP or Medicaid.
- Maintained accurate documentation of client information in accordance with agency policies and procedures.
- Researched and analyzed member or community needs to determine program directions and goals.
Direct Care Coordinator
YMCA
06.2019 - 09.2022
- Housing Caseworker Keeping a strong intentional structure
- Staff and volunteers training Trauma Informed Care
- De-escalate physical altercations
- Conduct interviews and evaluations Oversee programs nightly operations Document shelter incidents and date in HMIS
- Demonstrates de-escalation skills and resolution Use Resources to help individuals achieve their plans and goals
- Understanding the importance of documentation
Covid Tester
Seattle Public Schools
09.2021 - 06.2022
- Documented results of tests
- Conducted and maintained organized database of all findings.
- Conducting different Antigen tests and PCR Test
- Knowledgeable in different types of tests
- Follow protocol for accurate results
- Schedule managing and communication
- Test result documentation
- Performing appropriate safety measures
- Providing resources and support
- Drive to different locations to coordinate testing locations
- Set up testing supplies while evaluating for potential risks factors
Client Care Supervisor
BrightStar Care
01.2012 - 02.2019
- Managed patient records accurately and efficiently according to HIPAA standards and policies.
- Recognized and reported abnormalities or changes in patient health. Communicate the changes to the Care team and
- Perform any delegated task put in place for monitoring.
- Glucose level checks and monitoring. Assist with insulin and follow the sliding scale.
- Provide Staff support and assistance by staying available, involved, and by oversight.
- Proficient in performing vital signs measurements and understanding when to notify the nurse if vitals are abnormal.
- Removed discontinued and properly destroy medication.
- Medication management social and emotional support.
- Managed client inquiries and complaints to provide a high quality of care while addressing and meeting the staff's concerns or requests.
Skills
- Strong analytical thinking Effective communication and interpersonal skills
- Organizational and time management strategies
- Onboarding and outreach
- Supervisor visits and conducting recertification reviews
- Deescalating and managing situations appropriately
- The ability to handle and recognize medical emergency
- Creating new profiles and entering data in HMIS
- Trauma-informed training
- CPR and first Aid certified
- Direct patient Care
- Infection control and practice
- Assessment and Home visits
- Mental health certificate
- Healthcare Ethics
- Team Management
- Advocacy
- De-escalation techniques Mental health support Cross-cultural sensitivity
- Behavior observation
- Safety monitoring
- Conflict resolution
- Task prioritization
- Professional boundaries
- Maintaining client records
- Youth advocacy
- Policy understanding
- Discharge planning
- Multicultural sensitivity
- Donation solicitation
- Case management support
- Trauma-informed care
Certification
- Active NAC License
- License and Bonded Public Notary
- Nurse delegation & Delegation diabetes
- HIV & AIDS
- Mental health & Dementia
- MedTech Certification
- CPR & First Aid
Timeline
Program Supervisor
Roots Young Adult Shelter
09.2022 - 03.2025
Covid Tester
Seattle Public Schools
09.2021 - 06.2022
Direct Care Coordinator
YMCA
06.2019 - 09.2022
Client Care Supervisor
BrightStar Care
01.2012 - 02.2019