Summary
Overview
Work History
Education
Skills
Timeline
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Noah Gould

Bellevue,NE

Summary

Professional Store Lead with team leadership qualities and operational management capabilities. Well-versed in delivering exceptional metric based performance results, customer communication and customer service. Talented driver with a focus on associate development and performance. Compliant with all store standards, rules and regulations. Proactive manager of store operations. Monitors processes to meet changing demands, increase associate efficiency, and maximize store profitability.

Overview

7
7
years of professional experience

Work History

Store Lead

Walmart
Bellevue, NE
07.2023 - Current
  • Monitored store performance metrics, such as sales, profitability, customer satisfaction, and Digital metrics.
  • Ensured compliance with company policies and procedures.
  • Developed strategies to increase sales and improve efficiency of store processes.
  • Provided exceptional customer service to all customers.
  • Provided leadership, insight and mentoring to salaried management and hourly associates to supply knowledge of various company programs.
  • Developed and managed a talent pipeline within the store via the M3 program

General Merchandise Coach

Walmart
Burley, ID
10.2022 - Current
  • Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
  • Maintained organized back storage room to support efficient restocking.
  • Developed Talent and training in my team to create high performance associates.

Food and Consumables Coach

Walmart
Burley , ID
02.2022 - 10.2022
  • Provided leadership to hourly team leads.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance, sales, and professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Participated in monthly inventory counts and conducted inventories.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.

Availability Coach

Walmart
Burley, ID
09.2021 - 02.2022
  • Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
  • Established and enforced picking goals for each area and zone.
  • Created and enforced policies and procedures for the entire team.
  • Maintained back room clean and Organizational standards to improve freight management

Auto Care Center Assistant Manager

Walmart
Burley, ID
05.2021 - 09.2021
  • Coordinated daily operations to maintain compliance standards.
  • Directed day-to-day operations, maintenance, equipment functionality and financial management.
  • Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
  • Coordinated and supervised service technicians and assigned tasks and work orders.
  • Hired and trained technicians, monitoring and evaluating job performance.

Digital Assistant Manager (coverage Not Coded)

Walmart
Burley, ID
03.2021 - 05.2021
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Analyzed and leveraged data to increase productivity in wait time, first time pick rate, and pre-sub categories
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Developed high performance associates with a focus on customer service

Front End Assistant Manager (covering Not Coded)

Walmart
Burley, ID
10.2020 - 03.2021
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Reviewed employee performance and determined areas in need of improvement.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Put together schedule for floor staff according to skill sets and coverage needs.

General Merchandise Assistant Manage (coverage)

Walmart
Burley, ID
05.2020 - 10.2020
  • Tracked sales trends and recommended adjustments to maximize departmental profitability.
  • Evaluated and analyzed product performance to develop optimal improvement strategies for OSCA.
  • Coordinated staff schedules and other labor activities to foster seamless delivery of service.
  • Set direction for supervisory department managers to increase and maintain OSCA, sales, profitability, and customer service.

Garden Center Department Manager

Walmart
Burley, ID
11.2019 - 05.2020
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees to meet job requirements.
  • Organized department transitions through holiday and seasonal time frames.
  • Assigned work and monitored performance on projects and daily assignments.

Support Manager

Walmart
Burley, ID
06.2019 - 11.2019
  • Evaluated performance of department staff and provided coaching to improve performance.
  • Focused on project monitoring and associate performance to ensure the completion of projects and tasks.
  • Carried out directions from upper management to successful completion.
  • Managed returns, store zones, and freight processes.
  • Trained new associates to be effective in their job roles and at store tasks.

Cashier

Walmart
Burley, ID
05.2019 - 06.2019
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.

Certified Nursing Assistant

Parke View Rehabilitation & Care Center
Burley, ID
05.2017 - 05.2019
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding patient care

Education

High School Diploma -

Declo Senior High School
Declo, ID
05.2017

Nursing Aide Certification - Health Sciences

College of Southern Idaho
Twin Falls, ID
05.2017

Some College (No Degree) - Health Sciences

College of Southern Idaho
Twin Falls, ID

Skills

  • Budgeting and financial management
  • Employee engagement
  • Attention to Detail
  • Back room and sales floor Maintenance
  • Associate training and development
  • Teamwork and Collaboration
  • Regulatory Compliance
  • Safety compliance
  • Customer Service
  • Advanced Problem-Solving
  • Time Management
  • Seasonal conversions on a store-wide scale

Timeline

Store Lead

Walmart
07.2023 - Current

General Merchandise Coach

Walmart
10.2022 - Current

Food and Consumables Coach

Walmart
02.2022 - 10.2022

Availability Coach

Walmart
09.2021 - 02.2022

Auto Care Center Assistant Manager

Walmart
05.2021 - 09.2021

Digital Assistant Manager (coverage Not Coded)

Walmart
03.2021 - 05.2021

Front End Assistant Manager (covering Not Coded)

Walmart
10.2020 - 03.2021

General Merchandise Assistant Manage (coverage)

Walmart
05.2020 - 10.2020

Garden Center Department Manager

Walmart
11.2019 - 05.2020

Support Manager

Walmart
06.2019 - 11.2019

Cashier

Walmart
05.2019 - 06.2019

Certified Nursing Assistant

Parke View Rehabilitation & Care Center
05.2017 - 05.2019

High School Diploma -

Declo Senior High School

Nursing Aide Certification - Health Sciences

College of Southern Idaho

Some College (No Degree) - Health Sciences

College of Southern Idaho

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