- Music
- Video Gaming
- Personal Development and Self-Improvement
- Playing Sports
- Spending Time With Family and Friends
Noah McCarthy
Cincinnati
Summary
Dynamic professional excelling in fiber optic splicing and network configuration as well as people skills. Proven track record in enhancing customer satisfaction through excellent communication and problem-solving skills. Adaptable team player committed to continuous improvement.
Overview
9
9
years of professional experience
Work History
Premise Technician
Altafiber
Cincinnati, OH
07.2022 - Current
- Installed and repaired telecommunications equipment for residential and commercial clients.
- Conducted thorough troubleshooting to resolve network connectivity issues efficiently.
- Provided technical support and guidance to customers regarding product usage and installation.
- Ensured compliance with safety regulations and industry standards during installations.
- Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
- Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
- Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
Logistics Account Executive
Total Quality Logistics Inc.
Cincinnati, OH
06.2020 - 07.2022
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Coordinated logistics solutions, ensuring timely delivery of freight and optimal routing.
- Collaborated with cross-functional teams to streamline processes and minimize delays in service delivery.
- Mentored junior staff on logistical best practices and client management strategies.
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
- Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
- Performed cold-calling and follow-ups with leads to secure new revenue.
National Account Manager
Independent Pharmaceutical
Cincinnati, OH
03.2019 - 06.2020
- Managed account that sold generic pharmaceuticals, retail diabetic test strips, and CBD products to independent pharmacies across the nation.
- Maximized revenue growth by identifying upsell opportunities within existing accounts.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.
Warehouse Associate
Independent Pharmaceutical
Cincinnati, OH
12.2016 - 03.2019
- Maintained accurate inventory records using warehouse management systems.
- Trained new associates on operational procedures and safety guidelines.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in reducing product damage by properly handling and storing materials.
Education
Bachelor of Arts - Communications
University of Cincinnati
Cincinnati, OH05-2026
High School Diploma -
LaSalle High School
Cincinnati, OH05-2016
Skills
- Fiber optic splicing
- Network configuration
- Wireless networking
- Telecommunications
- Excellent troubleshooting proficiency
- Educating customers
- Teamwork and collaboration
- Problem-solving
- Reliability
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Decision-making
Interests
Timeline
Premise Technician
Altafiber
07.2022 - Current
Logistics Account Executive
Total Quality Logistics Inc.
06.2020 - 07.2022
National Account Manager
Independent Pharmaceutical
03.2019 - 06.2020
Warehouse Associate
Independent Pharmaceutical
12.2016 - 03.2019
Bachelor of Arts - Communications
University of Cincinnati
High School Diploma -
LaSalle High School