Noah Nadeau
Colchester,CT
Summary
Motivated IT help desk analyst with Tier 1 support experience across multiple client environments. Handles Microsoft 365, Outlook, Teams, network, hardware, and access issues through phone, email, and remote support, while using strong communication, troubleshooting, and customer service skills to reduce downtime and provide dependable service.
Overview
11
11
years of professional experience
Work History
Wait Staff Member
Riverhouse Catering
Colchester, CT
01.2016 - 01.2018
- Served guests at Riverhouse Catering events with attentive table service and beverage delivery.
- Improved customer satisfaction through attentive service and prompt resolution of concerns.
- Facilitated smooth dining experience by coordinating with kitchen staff on order updates and special requests.
- Coordinated food courses with kitchen staff during fast-paced banquet service.
- Set up dining areas, buffet stations, and service equipment for catered functions.
NAPA Auto Parts - Genuine Parts
Stafford, CT
01.2020 - 01.2024
- Assisted customers at the parts counter by identifying automotive parts, answering product questions, and processing sales and returns.
- Used parts catalogs and computer systems to locate and order parts for customers and local automotive businesses.
- Worked independently while managing multiple responsibilities across customer service, deliveries, inventory, and IT support.
- Prepared orders for delivery, verified parts and quantities, and maintained accurate delivery records.
- Supported day-to-day store operations, including stocking inventory, organizing parts, and maintaining a clean and efficient workspace.
- Provided internal IT support for the locally owned NAPA, troubleshooting computers, software, printers, and other employee technology.
Cafe Worker
SuperCharged Racing
Oakdale, CT
01.2018 - 01.2020
- Enhanced customer satisfaction through efficient, friendly service and a welcoming attitude.
- Executed cash register transactions accurately, ensuring proper handling of cash and credit card payments to support smooth operations.
- Upheld cleanliness and organization of café environment while complying with health and safety regulations.
Help Desk Analyst
GHDSI/GDC
05.2024 - Current
- Provided Tier 1 technical support to users across five client companies, supporting diverse IT environments and business needs.
- Troubleshot and resolved issues involving network connectivity, Microsoft 365, Outlook, Microsoft Teams, email, user accounts, and general desktop applications.
- Diagnosed and resolved hardware, software, connectivity, access, and application-related issues through phone, email, and remote support.
- Supported Microsoft 365 applications, including Outlook and Teams, addressing issues with email, calendars, authentication, connectivity, and application functionality.
- Performed systematic troubleshooting to identify root causes, resolve technical issues, and minimize user downtime.
- Trained new Help Desk agents on troubleshooting procedures, ticket handling, client-specific processes, and support best practices to ensure consistent service delivery.
- Created and maintained Knowledge Base (KB) articles documenting troubleshooting procedures, common issues, resolutions, and client-specific processes to enhance team efficiency.
- Enhanced internal documentation by identifying recurring issues and developing clear, repeatable troubleshooting procedures for the Help Desk team.
- Escalated complex or unresolved issues to appropriate Tier 2/3 teams while providing detailed troubleshooting notes and relevant technical information.
Education
Associate Of Arts And Sciences - Computer Science
CT State
Norwich01-2024
Skills
- Technical support and troubleshooting
- Incident resolution and ticket management
- Remote support and end-user assistance
- Microsoft 365 and Office applications
- Email and Microsoft Teams support
- Network and hardware troubleshooting
- Account and access management
- Technical documentation and knowledge base creation
- Employee and process training
- Customer service and client support
- Problem solving and communication skills
- Time management and multitasking
- Efficiency in fast-paced environments
- Cash handling and order accuracy
- Inventory management and POS systems
Personal Information
Title: IT Professional
Timeline
Help Desk Analyst
GHDSI/GDC
05.2024 - Current
NAPA Auto Parts - Genuine Parts
01.2020 - 01.2024
Cafe Worker
SuperCharged Racing
01.2018 - 01.2020
Wait Staff Member
Riverhouse Catering
01.2016 - 01.2018
Associate Of Arts And Sciences - Computer Science
CT State