I am a hard-working individual with a progressive mindset who can adapt and learn quickly in new situations. I ensure tasks are completed correctly while being quick and efficient. I am a very inquisitive person who enjoys learning new things and will always ask when I don't understand something or want to know more about it. Additionally, I can work independently or as part of a team.
9
years of professional experience
7
years of post-secondary education
Work History
Medical Receptionist
1 Year 1 Month
Chelsea Outpatient Behavioral Health | Chelsea, MI | 09.2025 - Current
Maintained a friendly demeanor to keep patients at ease while checking them in and out, and scheduling follow-up appointments.
Completed tasks efficiently and quickly as they were given. Scheduling appointments, sending appointments and copay reminders, and verifying Psychiatric and Therapist requests.
Acted proactively to verify patient insurance information by calling patients and insurance companies in order to avoid balances, billing errors, and rebilling events.
Hotel Front Desk Agent
1 Year 1 Month
Larkspur Landing Ann Arbor | Ann Arbor, MI | 07.2024 - 08.2025
Trained new Assistant Manager for front desk duties and took on more duties to assist with the transition
Assisted with duties beyond the scope of normal duties, while housekeeping tried to hire more housekeepers.
Prioritized creating a positive working environment to make coworkers feel comfortable and learn while being trained instead of overwhelmed.
Kept a diligent eye out for discrepancies to keep track of or correct reservations before they could become an issue for future guest and arrivals
Help set reservation processing standards for new hires to make processes easier so they could have an easier time with check ins and avoiding possible issues or confrontations
Packager
11 Months
Ballard Products | Manchester, MI | 03.2023 - 02.2024
Package products according to requested dimensions and items
Assisted with tracking shipments and documenting and sorting inventory until a proper shipping manager/associate could be hired.
Checked in incoming shipments of varying food/cleaning/utility products and matched with requested inventory.
Prepared completed packaged batches for outbound shipments
Internship
3 Months
Consumers Energy | Jackson, MI | 05.2022 - 08.2022
Assisted in gathering info on team structure/members from department leads by scheduling one on one meetings for Product Transformation project
Worked with Graphic design contractor on team to help provide feedback and fresh insight on pitched designs
Reported to Supervisors and received requests for new projects or assignments
Joined team meetings to update on projects/assignments in progress or completed.
Analyzed Data from multiple departments and categorized/organized in Spreadsheets.
Shadowed multiple departments to learn about different skill sets
Delivery Driver
2 Months
Domino's Inc | Ann Arbor, MI | 11.2021 - 01.2022
Picked up completed orders and delivered them to customers
Followed customer requests for deliveries
Helped set up supplies when the store opened
Helped wash utensils and containers between drives
Seasonal Overnight Receiving Stocker
2 Months
Lowes | Scio Township, MI | 06.2021 - 08.2021
Unloaded Trucks full of product
Prepared product to be loaded on shelves
Identified product's proper location and stocked product on shelves
Used machinery such as Forklifts, Order pickers, and Ballymore to put products in top stock.
Information Desk Receptionist
6 Months
LTU | Southfield, MI | 09.2019 - 03.2020
Assisted with campus community events in relation to dorms to create by request of supervisors
Keyed in residents who were locked out of their rooms.
Answered questions that residents had.
Printed out documents that were sent by residents
Answered phone calls from parents and residents seeking help or information.
Called in resident complaints and helped resolve them.
Sandwich Maker
2 Months
Ollie's Pizza and Grinders | Manchester, MI | 09.2017 - 11.2017
Cleaned food preparation areas, tools, and equipment.
Trained team members to prepare sandwiches and other items according to instructions.
Inventoried and restocked items throughout the day.
Upheld standards of cleanliness, food handling, and safety.
Inspected, pulled and stacked cleaned items and sent soiled items back for re-washing.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Prepared sandwiches and other menu offerings in a timely manner.
Education
Bachelor of Science - Computer Science
Lawrence Technical University | Southfield, MI | 08.2018 - 05.2025
High School Diploma
Manchester High School | Manchester, MI | 01-2018
Skills
Office administration
Administrative support
Customer Service Oriented
Telephone etiquette
Effective Communication
Detail-Oriented
Workflow optimization
Problem Solving and Critical-Thinking
Collaborative and Team-Oriented
Quick Learner
Inquisitive
and Observant
Microsoft and Google Suite
Programming languages: C++
C#
Java
Python
Dependable
Honest
and Adaptable
ACTIVITIES
Member of Manchester High School Robotics Team, 2016 to 2018