Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Centerfire Systems
Frankfort, KY
12.2025 - Current
Resolved customer inquiries efficiently through multi-channel support including phone, email, and live chat.
Processed orders accurately while adhering to company policies and procedures.
Collaborated with team members to enhance service delivery and improve customer satisfaction levels.
Managed product returns and exchanges, ensuring compliance with company return policies.
Team Leader
Rural King (Gun Barn)
Shelbyville, Kentucky
07.2025 - Current
Lead team operations to ensure compliance with company policies.
Monitored inventory levels and communicated restock needs to management.
Greeted customers, answered questions and provided information on products.
Managed inventory of stock and firearms to ensure Federal and Store compliance.
Assisted customers in selecting firearms and accessories based on needs.
Provided knowledgeable answers to customer inquiries about firearm safety.
Rural Carrier Associate
United State Postal Service
Shelbyville, KY
08.2024 - 04.2025
Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.
Conducted periodic inspections of vehicle tires, brakes, lights and other components for optimal performance.
Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
Delivered packages directly to customers' homes or businesses using company-provided equipment when necessary.
Warehouse Associate
Grainger
Louisville, KY
09.2022 - 05.2024
Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
Handled hazardous materials safely following prescribed regulations.
Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Collaborated with team members to complete tasks efficiently and accurately.