Noanoa Wolfgramm

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs.
• Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
• Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
• Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
• Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.

• Resolved account discrepancies by analyzing financial data and collaborating with internal departments.
• Collaborated with cross-functional teams to identify root causes of customer complaints and develop solutions.
• Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
• Mentored junior staff members, sharing expertise in effective communication techniques and conflict resolution strategies for better results.
• Provided exceptional customer service, handling inquiries and resolving issues in a professional manner.
• Assessed individual situations and developed effective and appropriate resolutions.

Helped our members with questions and concerns about their bank accounts and helped them make the best decisions about making the most of their investments.

• Increased customer retention by delivering exceptional service and promptly resolving complaints or concerns.
• Developed strong relationships with clients through professional communication, leading to increased trust and loyalty among customers.
• Collaborated with management on various initiatives aimed at improving the overall service center performance and agent satisfaction levels.

Made Hotel reservations for families to enjoy their vacations or Business people who needed a place to rest after their meeting.

• Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
• Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
• Provided customers with information about availability and pricing.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.