Nobuhle Matherne
Crystal ,MN
Summary
Dedicated and highly organized Office Manager with extensive property management experience and a proven ability to oversee multiple priorities in fast-paced environments. Strong attention to detail, sound decision-making abilities, and exceptional organizational skills enable efficient management of concurrent tasks and daily operations. Self-motivated and adaptable, with a demonstrated ability to excel both independently and as part of a team. Skilled in property operations, customer service, business correspondence, and administrative management. Recognized for outstanding communication, planning, prioritization, and leadership abilities developed through years of professional experience. Committed to utilizing my skills, knowledge, and experience to contribute to organizational success while fostering positive relationships with clients, residents, and team members.
Overview
15
15
years of professional experience
Work History
Director of Administrative Services
Silvercrest Properties, Parkshore Campus
06.2021 - 06.2026
- Achieved efficient hiring processes through effective interviewing and selection. Established drug screening initiatives that contributed to a safer work environment. Executed thorough DHS background checks to secure qualified personnel. Facilitated smooth onboarding experiences that improved employee retention. Optimized management of payroll and I-9 processes to enhance compliance.
- Oversaw daily operations of 13 receptionists. Coordinated schedules for two front desks operating 24/7. Guided team to deliver exceptional customer service and support campus management activities.
- Executive Director: Work closely with the ED, administering tasks as requested for various team projects.
- Managed office budgeting processes for supplies, uniforms, and equipment. Led troubleshooting efforts for copiers, computers, and Comcast Business Edge phone systems.
- Achieved timely monthly billing for property management operations. Optimized collection processes for nursing care services and related charges. Streamlined billing procedures for dining, fitness club, and event services.
- Collaborated with maintenance and housekeeping teams to facilitate effective communication on apartment turnovers and facility upkeep. Oversaw interactions with outside vendors to streamline building maintenance operations.
- Spearheaded development, review, and enhancement of administrative systems, policies, and procedures.
- Oversaw project planning, delegation, execution, progress tracking, and finalization. Managed transitions for new lease agreements, pricing modifications, documentation updates, and adaptation of current related processes.
- Ensured compliance with HIPAA regulations by collecting, organizing, and securely storing sensitive information using Yardi, RTasks, and locked physical files.
- Led administrative functions to enhance operational efficiency and streamline communication across departments.
- Coordinated cross-functional projects, driving collaboration between teams to achieve project milestones on time.
- Analyzed operational workflows, identifying areas for improvement and implementing solutions to enhance productivity.
- Established performance metrics to evaluate administrative team effectiveness and support continuous improvement efforts.
- Created standardized procedures for document storage and retrieval, increasing efficiency in accessing critical files.
- Conducted annual performance reviews for direct reports, providing constructive feedback to support professional growth.
- Improved interdepartmental communication by organizing regular meetings, workshops, and team-building activities.
Administrative Assistant
Episcopal Church in Minnesota
10.2017 - 06.2021
- Facilitated seamless office operations through robust administrative support. Improved responsiveness by managing incoming phone calls and inquiries. Enhanced document integrity by executing accurate printing, scanning, and filing of sensitive information. Delivered actionable insights by conducting thorough research and data analysis for diverse departments. Achieved timely mail processing and distribution, contributing to operational efficiency.
- Developed and sustained comprehensive processes and procedures to enhance operational efficiency and accuracy.
- Assisted in managing office supplies and resources to maintain adequate stock levels. Supported monitoring budget allocations and processing orders for necessary office items.
- Achieved optimal office security operations by effectively managing camera footage retrieval and resolving technical issues. Improved climate control efficiency through adept use of Honeywell systems.
- Executed comprehensive background checks for all 102 Episcopal churches, ensuring thoroughness and compliance.
- Assisted in planning various events, coordinating logistics, food, transportation, and agendas. Supported event execution by managing details such as logistics, catering, and scheduling.
- Achieved operational efficiency by streamlining office equipment maintenance schedules and training programs. Optimized event space utilization through effective management of rental agreements and setup processes.
Children, Youth and Family Administrative Assistant
St. John the Evangelist Episcopal Church
10.2017 - 08.2018
- Facilitated lesson setup for educators and delivered comprehensive administrative support in office operations.
- Directed volunteer coordination efforts to ensure operational efficiency.
- Oversaw student activities in classrooms to maintain a safe learning environment.
- Orchestrated and implemented meticulously detailed events and retreats.
- Facilitated educational worship services and fellowship activities for children, youth, and families.
- Analyzed participant feedback and collaborated with the director to implement operational enhancements for program effectiveness.
Resident Assistant
Walker Methodist
01.2012 - 01.2014
- Oversaw comprehensive medication management processes to ensure patient safety and adherence.
- Facilitated personal care and hygiene routines for individuals.
- Provided escort assistance to enhance client experience and maintain security protocols.
- Monitored and adhered to specific dietary requirements.
- Conducted regular assessments and monitoring to mitigate fall risks in healthcare settings.
Teacher/Office Assistant
Durban Girls’ Secondary School
05.2012 - 08.2012
- Facilitated life orientation classes and provided support in various subjects.
- Communicated effectively with students and parents through phone, email, and in-person interactions.
- Executed daily administrative tasks and assisted colleagues in understanding office procedures and equipment usage.
- Introduced strategies to enhance office efficiency and streamline operations.
Learning Resource Center Assistant
Minneapolis Community & Technical College
01.2011 - 05.2012
- Executed data entry processes for confidential information with precision and accuracy.
- Utilized scheduling software to manage reservation processing, check-ins, and check-outs.
- Managed daily office operations and addressed campus-related inquiries.
- Resolved scheduling conflicts and coordinated coverage requirements for seamless service delivery.
- Maintained optimal supply levels through strategic restocking and timely purchase order placements.
Education
Bachelor in Business Management
Metropolitan State University
Saint Paul, MNAssociate of Applied Science - Business Management
Minneapolis Community Technical College
Skills
- Excellent Communication
- Strong Organization
- Workflow Planning
- Project Management
- Office Management
- Time Management
- Data Management
Interests
Reading, Outdoors, Viewing Documentaries
Timeline
Director of Administrative Services
Silvercrest Properties, Parkshore Campus
06.2021 - 06.2026
Administrative Assistant
Episcopal Church in Minnesota
10.2017 - 06.2021
Children, Youth and Family Administrative Assistant
St. John the Evangelist Episcopal Church
10.2017 - 08.2018
Teacher/Office Assistant
Durban Girls’ Secondary School
05.2012 - 08.2012
Resident Assistant
Walker Methodist
01.2012 - 01.2014
Learning Resource Center Assistant
Minneapolis Community & Technical College
01.2011 - 05.2012
Bachelor in Business Management
Metropolitan State University
Associate of Applied Science - Business Management
Minneapolis Community Technical College