Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Noe Castro

Ventura,CA

Summary

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Overview

5
5
years of professional experience

Work History

Lead Server/ Bartender

The Sunset Restaurant
03.2021 - 12.2023
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Checked guests' identification before serving alcoholic beverages.

Bartender /Restaurant Server

The Nugget
09.2018 - 03.2020
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Education

High School Diploma -

Santa Barbara High School
Santa Barbara, CA
06.2005

Skills

  • Conflict Management
  • Menu Memorization
  • Accurate Money Handling
  • Bill Computation
  • Station Preparation
  • High-Volume Dining
  • Order Taking and Processing
  • Teamwork and Collaboration
  • POS Systems
  • Positive and Friendly Attitude
  • Bar Terminology
  • Table Setting
  • Daily Specials Memorization
  • Staff Training
  • Customer Service
  • Banquet Coordination
  • Tabs and Food Running

Languages

Spanish
Full Professional

References

Ron 

General Manager at The Sunset Restaurant 

818 620 8988


Leo Pastrana

Lead Server The Sunset Restaurant 

323 482 7258


Carlan Ramirez

Surgical Tech

805 822 7529

Timeline

Lead Server/ Bartender

The Sunset Restaurant
03.2021 - 12.2023

Bartender /Restaurant Server

The Nugget
09.2018 - 03.2020

High School Diploma -

Santa Barbara High School

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Noe Castro