Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Noel Moore

Missouri City

Summary

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.

Overview

15
15
years of professional experience
1
1
Certification

Work History

SHIFT MANAGER

CRACKER BARREL OLD COUNTRY STORE RESTAURANT
Houston
08.2017 - 11.2025
  • Managed and trained a team of 30+ shift employees, ensuring customer satisfaction and upholding safety protocols.
  • Collaborated with other managers to ensure smooth transitions between shifts
  • Monitored inventory levels and ordered supplies as needed
  • Ensured compliance with all local, state and federal laws
  • Consistently exceeded monthly goals by a minimum of 10% by training FOH staff on upselling techniques and creating a featured food and beverage script for FOH employees
  • Maintained an employee retention rate 25% higher than the industry standard through management training programs, periodic performance reviews and motivational coaching tactics
  • Trained and mentored staff on customer service standards.
  • Supervised daily operations to ensure smooth restaurant service.

SERVER TRAINER

CRACKER BARREL OLD COUNTRY STORE RESTAURANT
Houston
08.2013 - 07.2017
  • Ensured optimal guest experience by seating guests, taking orders, serving dishes and removing plateware promptly and with a positive attitude.
  • Managed orders and accompanying financial transactions using digital Point of Sale systems.
  • Attained Employee of the Month on multiple occasions
  • Trained new servers and familiarized new employees with company culture

ADMINISTRATIVE ASSISTANT

WADELL AND REED INVESTMENT GROUP
Houston
03.2011 - 12.2012
  • Executed daily task for the CEO and CFO, navigating assets and 100 associates
  • Evaluated, researched, and provided recommendations about prospective new vendors, resulting in a 23% increase in efficiency
  • Managed 100% of correspondence to 10 investors and executives with a detail-oriented and thoughtful approach
  • Expedited customers to the right sales team, beating targets 3 out of 4 quarters

Education

ASSOCIATE OF APPLIED SCIENCE - HOSPITALITY

LONE STAR COLLEGE
HOUSTON, TX

Skills

  • Inventory control
  • Compliance adherence
  • Restaurant operations
  • Staff training
  • Performance coaching
  • Time management
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Analytical thinking
  • Employee retention
  • Staff development talent
  • Supervisory skills
  • Adaptable

Certification

ServSafe Manager Certification, 2024

Timeline

SHIFT MANAGER

CRACKER BARREL OLD COUNTRY STORE RESTAURANT
08.2017 - 11.2025

SERVER TRAINER

CRACKER BARREL OLD COUNTRY STORE RESTAURANT
08.2013 - 07.2017

ADMINISTRATIVE ASSISTANT

WADELL AND REED INVESTMENT GROUP
03.2011 - 12.2012

ASSOCIATE OF APPLIED SCIENCE - HOSPITALITY

LONE STAR COLLEGE
Noel Moore