Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SHIFT MANAGER
CRACKER BARREL OLD COUNTRY STORE RESTAURANT
Houston
08.2017 - 11.2025
Managed and trained a team of 30+ shift employees, ensuring customer satisfaction and upholding safety protocols.
Collaborated with other managers to ensure smooth transitions between shifts
Monitored inventory levels and ordered supplies as needed
Ensured compliance with all local, state and federal laws
Consistently exceeded monthly goals by a minimum of 10% by training FOH staff on upselling techniques and creating a featured food and beverage script for FOH employees
Maintained an employee retention rate 25% higher than the industry standard through management training programs, periodic performance reviews and motivational coaching tactics
Trained and mentored staff on customer service standards.
Supervised daily operations to ensure smooth restaurant service.
SERVER TRAINER
CRACKER BARREL OLD COUNTRY STORE RESTAURANT
Houston
08.2013 - 07.2017
Ensured optimal guest experience by seating guests, taking orders, serving dishes and removing plateware promptly and with a positive attitude.
Managed orders and accompanying financial transactions using digital Point of Sale systems.
Attained Employee of the Month on multiple occasions
Trained new servers and familiarized new employees with company culture
ADMINISTRATIVE ASSISTANT
WADELL AND REED INVESTMENT GROUP
Houston
03.2011 - 12.2012
Executed daily task for the CEO and CFO, navigating assets and 100 associates
Evaluated, researched, and provided recommendations about prospective new vendors, resulting in a 23% increase in efficiency
Managed 100% of correspondence to 10 investors and executives with a detail-oriented and thoughtful approach
Expedited customers to the right sales team, beating targets 3 out of 4 quarters